Global Operations Support Professional
hace 7 horas
About Citi
Citi, the leading global bank, has a presence in over 160 countries and jurisdictions, serving approximately 200 million customer accounts. Our organization provides a broad range of financial products and services to consumers, corporations, governments, and institutions.
Enterprise Operations & Technology
Our Enterprise Operations & Technology teams are responsible for designing and implementing technology solutions that form the foundation of our operations. We focus on providing secure, reliable, and controlled services to deliver excellence to our clients.
Citi Shared Services (CSS)
CSS is a vital partner to the Corporate Finance and Human Resources organizations, ensuring that financial and human resources operations and processes throughout the entire employment life cycle are carried out efficiently. We deliver excellence in mission-critical, global products and local services for 84 countries.
Job Description
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Stakeholder Services Team. This role serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients.
Responsibilities
- Support a diverse array of services through phone calls and Chat, working directly with next level support.
- Communicate daily with management on productivity, quality, and availability.
- Facilitate training based on needs of staff within the department and assist with answering staff questions as needed.
- Assist with ongoing Lean and process improvement projects.
- Resolve complex problems based on best practice/precedence, escalating as needed.
Qualifications
- Bachelor's degree/University degree or equivalent experience.
- Previous relevant customer Service experience.
- English proficiency is a must.
- Proficient in Microsoft Office.
- General knowledge of client reporting across the industry and our competitors.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Consistently demonstrates clear and concise written and verbal communication skills.
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