Intermediate Operations Support Analyst

hace 1 día


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Company Overview:

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Citi is a leading global bank that operates in more than 160 countries around the world. We are committed to serving our clients with innovative financial solutions and exceptional customer service.


Job Description:

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The Intermediate Operations Support Analyst plays a critical role in providing day-to-day operations support to our business teams. This position is responsible for performing various tasks, including record maintenance, storage and retrieval of records, account maintenance, imaging, and opening accounts in coordination with the Operations Core Team.


Key Responsibilities:

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  1. Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies
  2. Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
  3. Resolve varied and complex issues using professional judgment, discretion, and business expertise
  4. Provide informal guidance and training to new team members, as needed
  5. Operate with a limited level of direct supervision and exercise independence of judgment and autonomy


Qualifications and Requirements:

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  • 2-5 years of experience in banking operations
  • Workday/testing experience preferred
  • Project management experience (plus)
  • Proficient in Microsoft Office
  • High-level knowledge of related industry standards and practices
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Self-motivated and detail-oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills


Education:

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Bachelor's degree/University degree or equivalent experience



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