Business Operations System Analyst

hace 3 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

**Company Overview**

Citi is a leading global bank with operations in over 160 countries. We are committed to providing innovative financial solutions to our clients and delivering exceptional customer service.

**Job Summary**

We are seeking a highly motivated Business Operations System Analyst to join our team. The successful candidate will be responsible for ensuring the smooth operation of our business processes, identifying areas for improvement, and implementing changes to increase efficiency and productivity.

**Key Responsibilities**

The Business Operations System Analyst will have the following key responsibilities:

  • Informing the Finance department of any system failures or integrity breaches;
  • Following up with technology partners and customers on file feeds SLA breaches;
  • Acting as a maker and/or checker on process scheduling in the system based on processes calendar;
  • Maintaining processes calendars and keeping activities updated in a timely manner;
  • Providing regular status updates for all internal customer requests;
  • Serving as a primary liaison among Production Support, Financial and Accounting departments, and source systems;
  • Supporting and executing activities for User Acceptance Tests as required by the customers;
  • Working on multiple automation projects in parallel, focusing on continued delivery of day-to-day activities;
  • Fulfilling internal clients' necessities while providing an exceptional client experience;
  • Availability to work shifts on weekends.

**Requirements**

To be successful in this role, the candidate should have the following qualifications:

  • Up to 2 years of relevant experience in operations or systems management;
  • Proficiency in Microsoft Office, primarily Excel;
  • Ability to interact with technology teams and users;
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements;
  • Self-motivated and detail-oriented;
  • Proven organization and time management skills;
  • Demonstrated problem-solving and decision-making skills;
  • Consistently demonstrates clear and concise written and verbal communication skills;
  • Bachelor's degree/University degree in computer science or related field;
  • Intermediate/advanced English;
  • Knowledge on UFS (optional).

**Benefits**

Citi offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

**Time Type**

This is a full-time position.


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