Business Operations Analyst Position

hace 3 días


San Francisco, Heredia, Costa Rica Softtek A tiempo completo

**Overview of the Role:**

The Business Operations Analyst position at Softtek is a crucial role that requires a high level of organizational skills, attention to detail, and effective communication. The ideal candidate will have prior experience in data entry, be proficient in Microsoft Office applications, and possess strong analytical and problem-solving skills.

**Key Responsibilities:**

  • Maintain accurate and up-to-date records using MS Excel worksheets to track productivity and project completion.
  • Manage and process customer requests submitted from other departments in a timely and efficient manner.
  • Update customer profiles according to their needs and preferences.
  • Perform mail merges to print and mail letters/documents to customers.
  • Meet productivity, quality, and efficiency standards set by leadership.

**Requirements and Qualifications:**

  • A minimum of 1 year of data entry experience is required.
  • Strong communication and negotiation skills are essential for this role.
  • The ability to work independently and make sound decisions is necessary.
  • Critical thinking and analytical skills are required to perform daily tasks effectively.
  • Proficiency in Microsoft Word, Excel, and Outlook is mandatory.

**About Softtek:**

Softtek is a global provider of process-driven IT solutions with 30 offices worldwide. Founded in 1982, we help top-tier corporations improve and produce predictable outcomes across 20 countries. As a pioneer in the nearshore industry, we create innovative solutions that drive business success.



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