Enterprise Renewals Business Lead

hace 16 horas

San José, San José, Costa Rica Splunk A tiempo completo

A little about us. Splunk is the key to enterprise resilience for thousands of organizations that use our Unified Security and Observability Platform. We regularly appear on lists of best places to work, and we think it's because we encourage our team members to bring their whole selves.

So, if you're looking for a role where you can be instrumental in the success of a rapidly growing Software as a Service (SaaS) business, this might be the fit for you. As the Enterprise Renewals Business Lead, you'll lead a team driving high-volume transactional workloads with predictable revenue outcomes, focusing on exceptional attention to detail.

This highly motivated individual will be responsible for leading a team providing quoting and booking license renewals of industry-leading software, partnering with Sales and Success Management teams to increase retention, minimize churn risk, and drive growth at the renewal event.

The team will ensure efficient quoting processes, strategic engagement with cross-functional teams, and positive outcomes for Splunk and customers. This position carries goals focused on efficient quoting, strong renewal rates, and enhanced scalability of the Renewals business.

Key responsibilities include:

  • Leading a team to achieve consistent outcomes against corporate objectives through effective process design, territory planning, team enablement, and performance management;
  • Proactively identifying, documenting, and enhancing processes that extend renewal efficiency, effectiveness, accuracy, and insight generated from renewals performance while maintaining exceptional customer experiences;
  • Providing dedicated support to the broader renewals business by ensuring the team can efficiently drive quote creation, customer outreach, deal-level analysis, order processing, and booking;
  • Working closely with Renewals Management to maintain an accurate forecast, capture status updates, and proactively research/address data gaps;
  • Maintaining current knowledge of Splunk's pricing strategies, quoting systems, contracting tools, and subscription management tools to identify and mitigate risks to operational coverage and reporting;
  • As part of the Renewal Sales Leadership team, managing a sales territory while meeting/exceeding renewal rates and driving efficiency and scale across the business;

Requirements include:

  • Demonstrated experience successfully leading a team of renewal professionals responsible for a book of high volume, high velocity renewal transactions;
  • Deep knowledge of selling, demand generation, or renewing enterprise software in a diverse customer base with a demonstrated ability to meet or exceed a sales quota for retention and/or growth;
  • Experience in a sales function that includes both direct customer interaction and working within a channel sales model;
  • Passionate about building relationships both internally and externally;
  • Program management experience driving innovation and scale, initiating and championing change that improves efficiency and business outcomes;
  • Excellent organizational skills and attention to detail paired with the ability to prioritize tasks, take initiative, and meet deadlines;
  • Practical, current, hands-on knowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ and Renewals Management/Recurring Revenue Management software (e.g., Gainsight or similar Customer Success Management platforms);
  • Comprehensive understanding of SaaS and/or Enterprise Sales business models.

We are looking for someone who embodies the qualities that make Splunk a great place to work, including being passionate, innovative, and collaborative. If you're excited about the opportunity to drive success in our rapidly growing Software as a Service (SaaS) business, apply today.

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