Enterprise Renewals Business Development Specialist

hace 20 horas


San José, San José, Costa Rica Splunk A tiempo completo
About Us

Splunk is a leading provider of unified security and observability platforms for over 11,000 organizations worldwide. Our company values diversity, equity, and inclusion, and we are committed to creating an environment where our employees can bring their authentic selves to work.

Job Description

We are seeking a highly skilled Enterprise Renewals Business Development Specialist to join our team. As part of our renewals team supporting North America and Latin America, this role will focus on quoting and booking license renewals of Splunk’s industry-leading software, working in close partnership with Sales and Success Management teams to maximize retention, minimize churn risk, and drive growth at the renewal event.

This position plays a critical role in enhancing the scalability of the renewals business through efficient quoting, process enhancement, and strategically engaging with cross-functional teams to drive positive outcomes for Splunk and our customers.

Key Responsibilities
  • Provide dedicated support to our renewals business, including quote creation, customer outreach, deal level analysis, order processing, and booking.
  • Work closely with Renewals Management to maintain an accurate forecast, capture status updates, and proactively research/address data gaps.
  • Keep current on Splunk’s pricing strategies, quoting systems, contracting tools, and subscription management tools to identify and mitigate risks to operational coverage and reporting.
  • Manage a sales territory while meeting/exceeding renewal rate and driving efficiency and scale across the business.
  • Prepare accurate renewal quotes a minimum of 90 days in advance of subscription expiration.
  • Proactively identify issues that may impact a renewal.
  • Resolve order issues with Customer Service and Order Management.
  • Track pending and lost renewals, including reasons for cancellation.
Requirements

To be successful in this role, you will need:

  • Experience in selling, demand generation, or renewing enterprise software in a diverse customer base with a demonstrated ability to meet or exceed a sales quota for retention and/or growth.
  • Experience in a sales function that includes both direct customer interaction and working within a channel sales model.
  • The ability to build relationships both internally and externally.
  • Program management experience with demonstrated ability to drive innovation and scale.
  • Excellent organizational skills with proven attention to detail paired with the ability to prioritize tasks, take initiative, and work with minimal supervision while adhering to deadlines.
  • Able to work independently but also be a contributing part of the renewal team.
  • Practical, current, hands-on knowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ and Renewals Management/Recurring Revenue Management software (i.e. Gainsight or similar Customer Success Management platforms).
  • Solid understanding of SaaS and/or Enterprise Sales business model with understanding of customer lifecycle measures and revenue streams.
  • Ability to adapt to changing processes and follow them, as well as suggest changes where needed.
  • Excellent written and verbal communication skills in the English Language, with the ability to compose effective and accurate correspondence cross-functionally with various internal and external parties.
Preferred Skills/Knowledge/Capabilities

Bachelor’s degree or equivalent work experience in technical sales/renewals is preferred. Experience driving and implementing innovation to help drive efficiency and scale is also desirable.



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