End User Support Specialist

hace 1 día


San José, Costa Rica Sykes Costa Rica A tiempo completo

**Objective**:
To interact and coordinate with internal clients in order to fulfill their needs in Level 1 support by ensuring appropriate turnaround for the issues, quality of the resolution, and customer satisfaction.
**Hard skills**:

- Advanced English Speaker.
Fluent in verbal and written English.
High Proficiency level (85%>) (must).
- Schedule flexibility: to work all schedules weekdays and weekends (must).
- Availability to work at any site (must).
- 1 year at a technical level (desired).
- Comptia+ or related studies (desired).
**Soft skills**:

- Ability to analyze and diagnose diverse problems and look for answers.
- Some physical strength is required in case equipment needs to be moved to a different area.
**Responsibilities**:

- Troubleshoot network connectivity issues within the appropriate SLA/ETC and Quality metrics.
- Troubleshoot telephony issues within the appropriate SLA/ETC and Quality metrics.
- Troubleshoot Software error messages within the appropriate SLA/ETC and Quality metrics.
- Deploy and troubleshoot hardware, both to PCs and telephony equipment.
- Perform preventive and/or corrective maintenance of in-warranty and out-of-warranty equipment.
**Benefits**:

- Growth Opportunities.
- Educational Reimbursement.



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