Arbitration Success Associate

hace 4 semanas

San José, Costa Rica Trevipay A tiempo completo

At TreviPay, we believe loyalty begins at the payment.
Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables.
With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
Duties Must exemplify TreviPay Mission and Values.
Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs).
Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer Use sound judgement to route escalated requests and unresolved issues to the appropriate team members (e.g.
: tier 2 or 3 or Leadership).
Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures.
Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation.
Welcome change and adapt positively to internal and external changes as well as driving change as needed.
Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.
Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.
: rejections, disputes, authorizations, technical needs, potential account issues, etc.)
Complete assigned learning before the due date while actively participating in learning sessions.
Perform other duties as assigned by leadership.
Skills Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
Minimum two years of customer support experience with heavy inbound call volume.
Motivated and enthusiastic with a desire to be in Customer Success.
Organized and self-sufficient with moderate supervision needed and the ability to communicate summary of completed tasks to leaders.
Ability to skillfully manage challenging customer situations.
Coachable with ability to improve performance based on feedback.
Proficient with Outlook, Word, and Excel.
Ability to work in a team and independent environment.
Ability to consistently meet expectations in an ever-changing environment.
Professional written and verbal communication skills.
Bilingual - Fluent Spanish & English (Written & Verbal) Core Competencies Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, encourage others.
The following includes actions and conscious inactions that team members, individually and within the group, are expected to display in all interactions.
Active Listening Authentic Change Agent Confidence Display Mindfulness Embrace Empathy Flexible Forward Thinking (Critical, Analytical, Creative) Helpful Highly Responsive Positive Attitude Positive Body Language Resourceful Team Mindset Tone of Voice Trustworthy Our Purpose We help business grow.
Our Vision To bring innovation and payment expertise to every business in the world.
Our Mission To make B2B payments easier, faster, and smarter.
Our Values Springing from the foundation of trust are our core values: Ingenuity : TreviPay was created through creative problem solving and seizing opportunities.
This spirit continues to drive our business today.
Empathy : TreviPay takes pride in the ability to actively listen to understand and support the distinct viewpoints of employees, customers and our communities across the globe to contribute positively to the diverse TreviPay network.
Tenacity :????
Underpinning our efforts is a relentless commitment to our customers and their success.
We give our employees the autonomy to make decisions, all for the collective success of ourbusiness and the business of our customers.
Our values come from eight guiding principles: Cultivate a Growth Mindset Encourage Entrepreneurial Spirit Experience a Culture of Empowerment Unite in a Team Have Fun Champion Diversity Align for Client Centricity Act with Integrity What is in it for me?
· Work in a friendly and caring company where teamwork is key · Work with skilled people that are invested in your success and growth · Remote working is the new normal with flexible work options and paid holidays · Competitive salary with a comprehensive benefits package starting day one · Work in a fun environment that promotes creative thinking and a positive attitude · Career development opportunities · An open-door policy which means your voice will always be heard · A robust Employee Referral program At TreviPay we believe: · in saying yes to unique and challenging requirements · empowered team members are creative team members · our products make the customer's day just a little bit better · work/life balance makes us all more effective PI261470549

  • Arbitration Success Associate

    hace 4 semanas

    San José, San José, Costa Rica Trevipay A tiempo completo

    At TreviPay, we believe loyalty begins at the payment.Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables.With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving...

  • Arbitration Success Associate

    hace 2 semanas

    San José, Costa Rica TreviPay A tiempo completo

    At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving...

  • Arbitration Success Associate

    hace 4 semanas

    San José, Costa Rica Trevipay A tiempo completo

    At TreviPay, we believe loyalty begins at the payment.Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables.With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving...

  • Transportation Logistics Associate

    hace 4 días

    San José, San José, Costa Rica Credito Real Usa Finance Llc A tiempo completo

    **Logistics Associate - Automotive Remarketing**Credito Real USA Finance LLC is a leading automobile loan provider, and we're seeking a skilled Transportation Logistics Associate to join our team. As a key member of our logistics and remarketing team, you will be responsible for handling administrative duties related to the remarketing of repossessed...

  • Customer Success Associate

    hace 2 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    As a Customer Success Associate at Microsoft, you'll be part of a diverse and dynamic team that empowers every person and organization to achieve more. Your role will involve working on real-world projects with our global teams, building community, exploring your passions, and achieving your goals.Main Responsibilities:Communicate with customers to...

  • Client Success Associate

    hace 3 semanas

    San José, Costa Rica Agency Growth Team A tiempo completo

    Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...

  • Associate Customer Success Manager

    hace 3 semanas

    San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...

  • Associate Customer Success Manager

    hace 2 semanas

    San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...

  • Customer Success Associate Manager

    hace 7 días

    San José, San José, Costa Rica Syniverse A tiempo completo

    Company Overview:Syniverse is a leading technology company that connects the world. With a strong presence globally, we develop innovative solutions to enable intelligent cars, keep devices online, and provide exceptional customer experiences.Job Description:The Associate Customer Success Manager is a key member of our customer account team responsible for...

  • Associate Customer Success Manager

    hace 3 semanas

    San José, San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world's most connected company.Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands.Eight of the top...

  • Associate Customer Success Manager

    hace 4 semanas

    San José, Costa Rica Hashicorp A tiempo completo

    **About the role**The Associate Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.You will do this by understanding customer goals and the outcomes...

  • Customer Success Associate Ll

    hace 6 días

    San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a Customer Success Associate to join our Global Customer Success team to partner with customers to help create a high level of customer satisfaction, successful product use, and customer retention. You will be a member of a team of Customer Success professionals supporting a shared portfolio of customers at scale working...

  • Customer Success Associate

    hace 4 días

    San José, San José, Costa Rica Blue Cube Services Teletrabajo Freelance A tiempo completo

    **About the Role:**We are seeking a highly motivated and skilled Customer Success Contractor to join our team. This role involves resolving incoming questions from customers via Zendesk ticketing systems and live chat, quickly identifying and reassigning tickets that belong to other product lines, consistently tracking individual bugs and issues in Zendesk,...

  • Customer Success Advocate

    hace 7 días

    San José, San José, Costa Rica Hashicorp A tiempo completo

    About the RoleThe Associate Customer Success Manager is a critical player in driving long-term customer success and demonstrating the value of HashiCorp's products to our customers. This role involves understanding customer goals and outcomes, developing strong rapport with user personas, and executing customer success journey milestones via prescribed...

  • Remote- Customer Success Associate

    hace 2 semanas

    San José, Costa Rica BetterWho A tiempo completo

    We are hiring a client success representative for our Property Management Company. You will be working alongside a team working to support our clients in a timely and efficient manner. You will have clear support goals and report to the client success manager who sets goals with you. **Responsibilities**: - Maintaining a positive, empathetic and...

  • Remote- Customer Success Associate

    hace 1 semana

    San José, San José, Costa Rica Betterwho A tiempo completo

    We are hiring a client success representative for our Property Management Company.You will be working alongside a team working to support our clients in a timely and efficient manner.You will have clear support goals and report to the client success manager who sets goals with you.**Responsibilities**:- Maintaining a positive, empathetic and professional...

  • Civil Registry Associate

    hace 3 días

    San José, Costa Rica Unisys A tiempo completo

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

  • Associate Customer Success Manager

    hace 1 semana

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Manufacturing Associate

    hace 6 días

    San José, San José, Costa Rica Ingram Micro A tiempo completo

    Job DescriptionAs a Manufacturing Associate at Ingram Micro, you will play a critical role in ensuring the success of our business. Your primary responsibility will be to set up, calibrate, test, troubleshoot, and repair electronic assemblies, sub-assemblies, or electromechanical products.Key Responsibilities:Work from engineering specifications, blueprints,...

  • Associate App Dev Enginer

    hace 4 días

    San José, Costa Rica Unisys A tiempo completo

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to...