Remote- Customer Success Associate
hace 1 día
We are hiring a client success representative for our Property Management Company. You will be working alongside a team working to support our clients in a timely and efficient manner. You will have clear support goals and report to the client success manager who sets goals with you.
**Responsibilities**:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support.
**Requirements**:
- Clear English Communication Written and Spoken
- Experience working in a High Volume Customer Service environment
- Advanced Customer Service Skills
- Task-Driven
- Critical thinking
**Salary**: ₡705,000.00 - ₡825,000.00 per month
**Experience**:
- Customer Service: 3 years (required)
**Language**:
- English fluently (required)
-
Associate Customer Success Manager
hace 2 semanas
San José, Costa Rica Hashicorp A tiempo completo**About the role** The Associate Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts. You will do this by understanding customer goals and the outcomes...
-
Customer Success Associate
hace 2 meses
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company. Our mission is to lead the world forward with innovative technology and solutions. As a key member of our customer account team, you will play a vital role in developing strategic metrics, analyzing customer reporting, and problem-solving. Your objective will be to build loyalty, increase retention, and grow...
-
Associate Customer Success Manager
hace 7 meses
San Francisco, Costa Rica ServiceNow A tiempo completo**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Manager, Customer Success
hace 7 meses
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....
-
Manager, Customer Success
hace 2 semanas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....
-
Customer Success Specialist
hace 2 meses
San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo**Customer Success Specialist Role at Stage 4 Solutions Inc**We are seeking a skilled Customer Success Specialist to join our team at Stage 4 Solutions Inc. This position will focus on ensuring customer success by enhancing the customer lifecycle journey, driving adoption of our technology, managing support escalations and renewals.This is a 6-month contract...
-
Customer Success Advocate
hace 2 meses
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company, dedicated to leading the world forward. Our innovative culture and great benefits make us an ideal place for talented professionals to grow.As a Customer Success Advocate, you will be part of our customer account team, responsible for developing strategic metrics, analyzing customer reporting, and...
-
Sr. Customer Success Manager
hace 2 semanas
San José, Costa Rica Hashicorp A tiempo completo**About the role...** The Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts. You will do this by understanding customer goals and the outcomes prescribed to...
-
Customer Success Portfolio Manager
hace 1 semana
San José, San José, Costa Rica Hashicorp A tiempo completoGrow Your Career with HashiCorpWe are seeking an exceptional Customer Success Portfolio Manager to join our team in driving long-term customer success and adoption of our innovative products.As a key member of our Customer Success team, you will be responsible for managing a portfolio of accounts, ensuring seamless onboarding, and executing defined customer...
-
Program Success Associate
hace 2 días
San José, San José, Costa Rica Trevipay A tiempo completoAbout TreviPayWe are a forward-thinking company harnessing 40 years of experience in credit and payments technology to drive business growth. Our mission is to make B2B payments easier, faster, and smarter.Job OverviewAs a Program Success Associate, you will be part of a global team of local professionals dedicated to delivering innovative solutions and...
-
Customer Success Manager
hace 7 meses
San José, Costa Rica CommandLink A tiempo completo**About Command|Link** Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors...
-
Customer Success Renewal Manager
hace 7 meses
San José, Costa Rica Smartsheet A tiempo completoAs **Customer Success Renewal Manager**, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Customer Support Team Lead
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoWe are seeking a highly skilled and experienced Customer Support Team Lead to join our Experian team in the United States. As a key member of our customer support division, you will be responsible for leading a team of remote customer support associates, providing guidance on customer inquiries, and setting Key Performance Indicators (KPIs) to track team...
-
Supervisor, Customer Success
hace 7 meses
San José, Costa Rica TD SYNNEX A tiempo completo**Job Purpose**: **The Customer Success Supervisor role is critical to oversee and manage our Customer Success operations as part of our Customer Management Services offering. This role is specifically created to understand and help build and supervise execution plans aligned to our vendors Customer Success practices. In this unique role, the person will...
-
Customer Success Manager
hace 2 días
San José, Costa Rica Arkose Labs A tiempo completo**Position Summary**: Your primary role on the Arkose Labs team is to partner directly with our top customers to develop a strategic direction for success. Through relationship building, value confirmation, and technical consulting, you will help customers meet their security goals and business objectives. As a Customer Success Manager, you will be...
-
Sales Corporate Account Associate
hace 1 día
San José, Costa Rica Uniform Advantage Brands A tiempo completo**ABOUT UA/UNIFORM ADVANTAGE BRANDS** As part of our expansion plans as a growing, global organization, Costa Rica was chosen to open a Shared Services Center, which started operations in December 2020. While our Costa Rica business office is based in the beautiful and sunny province of Heredia, at a convenient We Work building with wonderful co-working...
-
Regional Customer Success Specialist
hace 3 semanas
San José, San José, Costa Rica Syniverse A tiempo completoWhy Choose This OpportunityAs a Regional Customer Success Specialist at Syniverse, you will play a pivotal role in driving business growth and retention through strategic account management.**About the Role**This is a customer-facing position that involves developing strong relationships with existing clients to identify areas for improvement and increase...
-
Customer Success Representative
hace 7 meses
San José, Costa Rica Veeam Software A tiempo completoVeeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide,...
-
Customer Success Advocate Compliance
hace 7 meses
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Manager, Customer Success Renewal Management
hace 7 meses
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success Renewal Management team. As **Manager of Customer Success Renewal Management**, you will build and manage a team of Customer Success Renewal Professionals and execute on the overall team vision. You will collaborate with the Sales and Customer Success teams to...