Community Associate

hace 5 días

San José, Costa Rica Wrike Remote Jobs A tiempo completo

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

**Our vision**:A world where everyone is free to focus on their most purposeful work, together.

**Ready to become a Wriker?**:
Wrike is looking for a Community Associate to support engagement and collaboration on our Community forums. If you're empathetic, passionate about great customer experience, an excellent writer and a team player then we want to meet you

**More about Your team**:
You will be part of Wrike's Global Enablement and Self Service team, with members around the globe. This dynamic team has a significant impact on our customer journey and enablement experience, and you will have a unique opportunity to connect directly with our customers and shape their Community experience.

**How You'll make an impact**:

- By being the main Community Associate engaging with customers on our digital Community. You will reply to customers' questions directly and will work to build and grow our Community Forums.
- By creating content to engage and enable our customers. You will share best practices and tips to help improve their self-service experience and help them get the most out of Wrike.
- By collaborating with departments across the company to gather information. You will work primarily with Enablement, Support, Sales, Product Managers, and PMMs.
- By collaborating with our Product and Product Marketing team to discuss and share feedback from customers about our features and products.
- By ensuring the high quality Community responses and self-service content is delivered to our audience by creating, editing, reviewing and proofing educational resources across our team.

**You will achieve your best if you have**:

- At least 6 months experience in a customer facing or content creation role.
- A high standard of written and verbal communication in English.
- Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious.
- Ability to understand customers' problems and offer a great solution for their unique needs.
- Experience talking to engineers; able to understand a technical explanation and then write about it in a way that's easy to understand by someone who is non-technical.

**You will stand out with**:

- A love of new technology.
- Experience using Zendesk, Paligo, Wrike, Salesforce or any CRM tool.
- Any additional European language.
- A keen interest in people.
- Eagerness to learn and develop

**Perks of working at Wrike**:

- Comprehensive benefits including health insurance
- Diversity & Inclusion initiatives including active employee resource communities
- Generous PTO policy and paid company holidays
- Regular culture events

**What's next?**:

- Recruiter screening (30 mins)
- Written Task
- 3 rounds of Interviews (30 mins each)
- Interview with the Hiring Manager (45 mins)

Your recruitment buddy will be Juan Molino, Senior Talent Acquisition Representative.

LI-JM1

**Who Is Wrike and Our Culture**:
We're a team of innovators and creators who solve the complex work problems of today and tomorrow.

**Our persona**:
**Smart**: We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched.

**Dedicated**:We get up every day focused on helping our customers win. We're committed to helping our teammates win, too

**Approachable**: We're friendly, easy to get along with, considerate, and helpful.

**Our culture and Values**:
**Deliver Business Outcomes**

**Be better than the competition**

**Move fast. Then, move faster**

**Know our customers**

**We win together**

**Have courage

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