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Hiring Passionate Customer Support Specialists

hace 1 mes


San José, Costa Rica Business Mate Costa Rica A tiempo completo

**Company Introduction**

**RTC Outsourcing Solutions** is a dynamic **outsourcing company** that specializes in **providing high-quality and cost-effective solutions** in connecting resources globally and staffing for businesses, events, commercial and personal needs.
Our company provides reliable, and trustworthy solutions and professionally trained workers for a wide range of industries, including construction, manufacturing, hospitality, event planning and hosting, cleaning, moving, and logistics.
Finding the right solutions and employees can be a challenge, that's why **we offer customized solutions that are tailored to meet the unique needs**of each of our clients.
We work closely with our clients to understand the requirements and provide the best possible solutions and options for them.
With a variety of channels and resources available all over the world, we are the ultimate one-stop destination for all our clients' outsourcing needs.
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- **Join our team if your values and ours align
**
- **Strong and clear communication** skills that convey your thoughts and ideas with ease
- **Proactivity **in identifying and **solving challenges** to help us deliver our best work
- A **natural leader** who demonstrates compassion and empathy in everything they do
- A **lifelong learner** who enjoys g**rowing both personally and professionally**:

- **Curiosity that drives yo**u to investigate the root source of things and continuously learn and develop
- A **team player** who values building a supportive environment and collaborates to achieve success
- **Integrity and accountability** in everything you do
- **Authenticity and alignment** between your words and actions
- **Openness to feedback** and willingness to reflect, adjust, change, and reach your goals
- **Thrives in challenges** and **loves to create new possibilities**:

- Excels in a dynamic and constantly changing work environment
- Able to **bring tasks to completion** with a comprehensive understanding of the purpose
- Passionate about achieving new **accomplishments and breakthroughs**:

- Admits weaknesses and **embraces vulnerability** in a team setting for growth and connection
- Brings positive energy and a **growth mindse**t to every task
- **Creative and innovative**, always bringing new ideas to the table
- **Trustworthy**, **responsible**, and **considerate** of others
- **Enjoys having fun** and is always willing to lend a helping hand to others
- **Resilient in the face of setbacks** and forward-thinking, always looking for ways to improve
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- **Job Title**:Customer Support Specialists for Sports, Casino, and Poker App Operations**

**Energetic, Fun-loving, Dynamic, Responsible**, and **Accountable** Individuals Wanted
Are you passionate about sports, online casino games, and poker?
Do you have experience in project management, team building, customer service, sales, or networking?
Are you ready to be a part of a talented team that delivers exceptional service to customers around the clock?
If so, we have an exciting opportunity for you
We are seeking enthusiastic individuals with a background in sports, online casino, and poker to join our operational team.
As a member of this team, you will be responsible for providing top-notch customer support, managing customers and clients, build and construction projects from scratch to operation, and ensuring the smooth operation of our Sports, Casino, and Poker services.
With a focus on growth and continuous improvement, you will play a crucial role in delivering an outstanding experience to our team and valued customers.
**Roles and Responsibilities**:

- Handle customer inquiries, deposits, withdrawals, and onboarding processes.
- Provide exceptional customer service, ensuring customer satisfaction at all times.
- Utilize your project and time management skills to plan and execute tasks efficiently.
- Showcase your networking abilities to build strong relationships with customers and partners.
- Demonstrate attention to detail to ensure accuracy and minimize errors.
- Manage your time effectively to meet deadlines and handle multiple tasks simultaneously.
- Uphold professionalism in all interactions with customers and team members.
- Familiarize yourself with GG Poker and leverage your knowledge for enhanced customer support.
- Foster teamwork and collaboration within the operational team.
- Collaborate with other team members to develop and implement standard operating procedures (SOPs) for various tasks.
- Foster a creative mindset to identify areas of improvement continuously.
- Proactively raise unforeseen issues to management for early discussion.
- Present innovative solutions and ideas for addressing challenges and improving operations.
- Be open to learning and adapting to new challenges and opportunities.
**Qual