Reservations Support Specialist
hace 1 semana
Company Overview
Established in 1990, Europe Express provides high-quality, custom travel to Europe for North American clients. The company serves private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours.
Salary and Benefits
This position offers a competitive base salary, annual bonus, health benefits, paid time off, national holidays, employee assistance program, and career progression opportunities.
Job Description
We are seeking a passionate, customer-focused professional to support the needs of our US-based Travel Agent Partners. The Reservations Coordinator will collaborate with Europe Specialists, Support teams, and Travel Agents to ensure seamless servicing across teams. Key responsibilities include:
- Pricing and recommending changes to reservations, including arrangements for air, hotels, sightseeing, and ground transportation.
- Processing cancellation requests and reviewing reservations to determine penalties.
- Sending written communication to travel partners outlining penalties, nonrefundable services, and next steps.
- Maintaining and developing strong knowledge of Europe Express products and services.
- Educating travel agent partners about Europe Express products and services.
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