Customer Support Agent

hace 6 días


San José, San José, Costa Rica American Airlines A tiempo completo
Customer Support Role
At American Airlines, we're seeking a Customer Support Agent to join our team. In this role, you will be responsible for providing exceptional customer service to passengers, processing reservations, issuing tickets, and handling baggage checks. As a Customer Support Agent, you will play a critical role in ensuring the smooth operation of our airport check-in and gate areas.

Key Responsibilities
- Provide assistance to passengers as requested or required
- Process reservations, issue tickets, and provide required check-in processes
- Check baggage and inform passengers of excess baggage charges in accordance with tariff rules
- Able to lift and carry bags and boxes weighing up to 70 lbs
- Ability to stand for prolonged periods of time

Requirements
- High school diploma
- Working knowledge of Sabre
- Excellent customer service, communication, and organizational skills
- Proactive team player
- Ability to work under pressure
- Fluent English language skills

What You'll Get
As a Customer Support Agent at American Airlines, you will enjoy a range of benefits including travel perks, health benefits, and additional benefits such as our Employee Assistance Program and discounts on hotels, cars, cruises, and more.
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