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Computer System Support Agent
hace 2 semanas
About the Job:
Crg Solutions is seeking a skilled Computer System Support Agent to join our IT team. As a Computer System Support Agent, you will be responsible for providing technical assistance and support to end-users within the organization.
Key Responsibilities:
- Technical Support: Provide technical assistance and support to end-users, resolving hardware and software issues, and configuring software and hardware as needed.
- Collaboration and Communication: Collaborate with other IT team members to resolve complex technical issues and communicate effectively with end-users to ensure issues are resolved.
- Documentation and Inventory: Document all support activities, including issue resolution, troubleshooting steps, and knowledge base articles. Assist in maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.
- Professional Development: Stay updated with the latest trends and advancements in IT to enhance technical knowledge and skills.
Requirements:
- Technical Knowledge: Strong technical knowledge of computer hardware, software, and networking concepts.
- Troubleshooting Skills: Proficient in troubleshooting common hardware and software issues.
- Customer Service: Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Ticketing Systems: Familiarity with ticketing systems and remote support tools.
- Time Management: Ability to prioritize and manage multiple tasks effectively.
- Problem-Solving Skills: Strong problem-solving skills and attention to detail.
- Flexibility: Flexibility to work in shifts and provide occasional on-call support.
Education:
Formal Education:
- In progress associate or bachelor's degree in information technology or a related field.
Skills and Competences:
- Technical knowledge
- Troubleshoot and problem-solving skills
- Customer service
- Time management and prioritization
- Documentation and knowledge management
- Adaptability and continuous learning
- Teamwork and collaboration
- Attention to detail
