Manager Ii, Seller Ops Support, Spend Evaluation
hace 12 horas
Bachelor's degree or equivalent experience
- 3+ years successful experience managing a team of people with a track record of developing a high performing environment.
- 2+ years managing an operational team of people (frontline & backline), either in a customer support/service environment, or in a diverse ecommerce operations team.
- 2+ years' experience with deep diving data with analytical, sales, and productivity tools including Tableau, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.
- 2+ years' experience managing a high demanding customer operations team, and leading prioritization of tasks, team scheduling, time management, and meeting deadlines with initiatives and projects.
- 2+ years building reporting and accountability mechanisms to increase efficiency and effectiveness of a production team.
- Strong service mindset and ability to use metrics to measure service levels.
- Strong written and verbal communication skills.
Proficiency in composing concise, accurate and appropriately targeted responses.
- Master's Degree in a field of Business, Marketing, Operations or Finance.
- Scrum Master Professional Certified.
- Yellow/Green Belt Certification.
- 3+ years' experience in Program/Project management - 5+ years' experience in operations, marketing, buying, or customer service delivery in related industries like retail, ecommerce, technology support or hospitality.
- Amazon Seller Support and E-Commerce experience preferred.
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Site Leader
hace 1 día
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo7+ years’ experience as People Manager (leading people) including other people managers - Proficient on English Language (Written and spoken) and Spanish (Written and spoken) - Bachelor’s degree (university degree) in business, accounting, marketing, engineering or related discipline - Experience on leading stakeholder engagements and presentations with...
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Seller Onboarding Associate-br
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoFluency in Spanish, Portuguese and English is required. - Prior experience working within a customer service /contact center environment (voice support). - MS Office Application Excel and Internet Explorer / Google Chrome. - Strong prioritization and time management skills, with a high degree of flexibility & comfortable dealing with ambiguous situation. -...
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Seller Onboarding Associate
hace 3 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoLanguage: Fluency in both Spanish and English is required. - Prior experience working within a customer service /contact center environment (voice support) is highly desirable. - Demonstrated desire to expand skills into new areas. - Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet...
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San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoUniversity Bachelor’s degree - 6+ years of relevant professional experience with a focus on building business strategy, and sales and account management at scale - 6+ of people manager experience - Proven experience in business planning, building sales strategy, and working with multiple internal and external stakeholders - Experience using analytical,...
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Custom Offer Specialist, Spend Evaluation
hace 12 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo1+ years of experience in data analysis and reporting, utilizing tools such as pivot tables, macros, and v-lookups- Intermediate to advanced proficiency in Microsoft Excel- Proficiency on English Language (written and spoken)- 1+ years of experience working with operations processes and managing incidents and escalations- Proven experience performing...
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Account Management, Manager, International Seller
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree- 6+ years of relevant professional experience with a focus on building business strategy, and sales and account management at scale- Demonstrated success managing a team with a track record of developing a high performing team.- Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment- Experience in...
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Senior Operations Manager Sps
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBasic Qualifications - He or she will have at least eight years of people management and operations leadership experience, to include four years in a senior management role in a fast paced, customer obsessed technical/Customer Service environment. - This person will possess a proven track record of leading large teams to high levels of performance and...
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Operations Leadership Director
hace 6 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany Overview">Amzn Support Srvcs Costa Rica is a leading organization that prides itself on providing exceptional customer service and support to its clients. As a Senior Operations Manager, you will play a critical role in driving the overall direction and coordination of Seller Support activity.Job Summary">Senior Operations Manager Seller Support is...
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Global Learning Program Manager
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is experiencing dramatic growth, with Seller Support generating over 40% of Amazon revenues and driving increased product selection for customers. As a Global Learning Program Manager, you will play a crucial role in developing an effective training strategy to support the needs of our Seller Support Associates at our Costa Rica...
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Associate Community Manager
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree or higher 2+ years' relevant experience.- Demonstrated ability to dive deep to understand the customer, product and business- Fluency in English and Spanish- Experience with handling escalations- Community Manager experience- Experience with Marketplaces is preferred- Excellent written communication skills with proven ability to hand-craft...
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Global Seller Success Strategist
hace 5 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAt Amzn Support Srvcs Costa Rica, we are building a new team to support Sellers in their growth and expansion on Amazon. Our mission is to make Sellers successful by providing them with the best tools to extend their catalog to multiple marketplaces, maximize their return on investment (ROI), and expand globally.About the Role:We are seeking an experienced...
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International Seller Development Specialist
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout Amazon International Seller Services (ISS)ISS aims to make Sellers successful on Amazon by providing them with the necessary support and tools to grow and expand their businesses. Our mission is to create a seamless experience for Sellers, enabling them to take advantage of our platform's capabilities.Job SummaryWe are seeking an experienced...
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Account Manager, International Seller Services
hace 7 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExperience in an analytical, results-oriented environment with external customer interaction. - Proficient on English Language (Written and spoken) - Experience with e-commerce, digital advertising, or media would be an advantage. Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon...
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Site Training Manager, Sps
hace 4 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5 years minimum successful experience as a people manager, or team lead - Skilled in assessing, teaching and coaching training skills with at least 5 years training delivery experience - High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously - Exceptional communication skills: must be a poised, confident and...
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Senior Account Manager, International Seller
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years of Sales or Account management experience - Proficient on English language (written and spoken) - Proven proficiency with Microsoft Office tools (Excel) - Experience on leading customer engagements via consultative, analytical, results-oriented and solution-based selling Job summary Through the Amazon Marketplace, Amazon provides individuals or...
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Account Manager, International Seller Services
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExperience in an analytical, results-oriented environment with external customer interaction.- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner- Experience working with SME retailers is an advantage- Experience with e-commerce, digital advertising, or media...
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Selling Partner Support Associate, Seller Support
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoMinimum 6 months experience within a customer service and contact center environment- Bilingual English/Spanish with 90% proficiency in both languages- Demonstrated effective, clear and professional written and oral communication and attention to detail- Customer oriented- Understanding of quality and metrics processes- Ability to embrace constant change...
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Program Manager, Operations Specialist, Seller
hace 12 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo2+ years of program or project management experience- Strong organization skills and attention to detail- Comfortable managing multiple responsibilities in a fast-paced environment- Excellent verbal and written communication skills- Language requirements (English)The Seller University team is seeking a detail-oriented Program Operations Specialist (L4) to...
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Senior Operations Manager for Seller Success
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout Amzn Support Srvcs Costa RicaWe are a team dedicated to delivering exceptional support to our Selling Partners, ensuring their success on the Amazon platform. Our goal is to provide best-in-class service delivery experience while driving growth across their businesses.Job OverviewThis role requires a seasoned operations leader to manage a team of up to...
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Sr Customer Success Manager, International Seller
hace 12 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoExperience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.- Education: Bachelor's degree or equivalent.- Goal Attainment: Demonstrated success identifying...