Workforce Manager

**Objective**:We are seeking a Manager for the Workforce Management team to join our Support Strategy & Enablement team.You will be responsible for developing and scaling our Workforce Management function, policies, processes, and systems!Analyze team and/or agent historical performance to formulate recommendations and implement improvements leading to...

Job OverviewThis role plays a critical part in delivering end-to-end Workforce Management solutions to our clients, focusing on the financial health of Operations. The Workforce Manager communicates directly with clients and Sykes senior management on reporting and staffing needs, maintaining composure in critical situations and communicating well with both...

Smartsheet is seeking change agents to join our Support Operations - Workforce Management (WFM) Team as a **Workforce** **Analyst (Forecasting)**.You have a broad understanding of the Workforce Management function and a proven working knowledge of forecasting, scheduling, and real-time management methodologies.This important role will report to a Manager of...

Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. - Strong numerical and analytical skills - Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances -...

About AmazonAt Amzn Support Srvcs Costa Rica, we are passionate about delivering exceptional customer experiences. As the world's most customer-centric company, we focus on meeting our sellers' needs and innovating new ideas to help them succeed.Our MissionWe strive to make Amazon the safest and most trusted place on Earth by protecting the innocent and...

5+ years of Workflow/Workforce experience- Completed at least 4 years of studies degree.- Ability to solve for both service level and productivity concerns with the challenges of minute-to-minute change- Proven analytical and mathematical skills- Advances command of Excel and other MS Office programs- Ability to communicate effectively in English (verbally...

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Workforce Management Real Time Analyst provides real-time feedback and historical reporting to Operational Management, Senior Leadership,...

**What You'll Do**: Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' progressive ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, thoughtful cities, sensible cars, and everyday devices in our homes. Here,...

**Workforce Management (WFM)****Location**- Pavas, Costa Rica***Job Title:Manager II WFM**Job Description**:Incumbent responsible for managing End to end WFM delivery, must of Team management experience in large operations for multinational operation locations.WFM delivery, Financial planning knowledge is mandatory.**Responsibilities**- Participates in the...

**IRC1073688 Logistics Manager**Our culture believes in _POWERING YOUR POTENTIAL_.We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.We believe in flexibility for you to explore your passions while making an impact through meaningful...

Bachelor’s degree. 5+ years’ experience in Contact Center Workforce Management position required. 2+ Years of experience in people management. Strong contact center industry knowledge gained from roles within complex fast-paced multi-skilled & multi-site environments. Excellent analytical and mathematical skills. Excellent written and verbal...

BS Degree in a quantitative field (engineering, economics, math, stats) - Currently in an L5 position in Amazon - 2+ years' experience as people manager - 2+ years' experience in Workforce management - 2+ years' experience in data analysis and reporting - Understanding of staffing plan models and WFM metrics - Experience with scheduling system tools such as...

OverviewWe are seeking an experienced and visionary Strategic Learning Programs Manager to provide leadership and expertise as a key member of the Global Learning and Development team. The role requires high-level decision-making informed by a deep understanding of current technological trends, as well as sharp instincts gained from previous success in...

Canonical is looking for a Communications Manager, who orchestrate the growing awareness of Canonical and its products among its core audiences: technology enthusiasts, software professionals, enterprise decision makers.This is unique opportunity to join a brand known as one of the leaders in open-source and cloud native.This role will involve close...

TransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.The Operations Manager is responsible for the day to day live time management of the call center with multiple...

OverviewAt Amazon Support Services Costa Rica Srl, we are revolutionizing the way people watch movies and TV shows. With millions of titles available on-demand, we are looking for an exceptional leader to join our team as an Operational Capacity Manager for Prime Video.Job DescriptionWe are seeking a highly analytical individual with expertise in workforce...

Company Overview"> ">At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.">">Job Description">We are seeking an experienced Accounting...

Company OverviewMarriott International, Inc is a leading hospitality company with over 330 managed locations in more than 20 countries.At Marriott, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.Job SummaryWe are seeking an experienced Kitchen Operations Manager to oversee the daily operations of our kitchen...

Overview:We are seeking a dynamic and prescient L&D Programs Manager to offer leadership and insight as a key member of the Global Learning and Development team.The role will call for high-level decision-making informed by a firm understanding of current technological trends as well as sharp instincts gained from previous success in designing large-scale...

Location:San Jose, SJ, CR, 0000Requisition ID: 8681IGT is the global leader in gaming.We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive.We have a well-established local presence and relationships with governments and regulators in more than 100 countries around...