Workforce Manager, Na Workflow Manager

**Objective**:We are seeking a Manager for the Workforce Management team to join our Support Strategy & Enablement team.You will be responsible for developing and scaling our Workforce Management function, policies, processes, and systems!Analyze team and/or agent historical performance to formulate recommendations and implement improvements leading to...

Basic qualifications:- Prior experience as Workflow Associate for Customer Service.- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments.- High level of computer literacy with advanced Excel skills.- Experience using SQL and Power BI / Power Query is a must.- Advance written and verbal skills in English.-...

Amzn Support Srvcs Costa Rica is experiencing dramatic growth, with Seller Support generating over 40% of Amazon revenues and driving increased product selection for customers. As a Global Learning Program Manager, you will play a crucial role in developing an effective training strategy to support the needs of our Seller Support Associates at our Costa Rica...

5 years minimum successful experience as a people manager, or team lead - Skilled in assessing, teaching and coaching training skills with at least 5 years training delivery experience - High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously - Exceptional communication skills: must be a poised, confident and...

Basic qualifications:- Prior experience as WF Associate for Customer Service- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments- Minimum of +1 year working in Amazon.- High level of computer literacy with advanced Excel skills.- Advance written and verbal skills in English.- Excellent analytical, investigative...

**WHAT YOU'LL DO**:Provide support for North America Regional (NAMR) Finance operations as Manager of a newly developed and growing Shared Services team.This position is an integral part of the finance team and functions as a shared service under the guidance of NA Finance Management.The focus of this role will be primarily in the management and direction of...

**Objective**:- This position is responsible for managing a centralized group of individuals that provide end-to-end Workforce Management solutions to Sykes clients with a strong intervention towards the financial health of Operations.Communicates directly with clients and Sykes senior management on reporting and staffing needs.Maintains composure in...

Basic qualifications:- Prior experience as Workflow Analyst for Customer Service.- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments.- High level of computer literacy with advanced Excel skills.- Experience using SQL and Power BI / Power Query is preferred.- Advance written and verbal skills in English.-...

OverviewAt Amazon Support Services Costa Rica Srl, we are revolutionizing the way people watch movies and TV shows. With millions of titles available on-demand, we are looking for an exceptional leader to join our team as an Operational Capacity Manager for Prime Video.Job DescriptionWe are seeking a highly analytical individual with expertise in workforce...

Job OverviewThis role plays a critical part in delivering end-to-end Workforce Management solutions to our clients, focusing on the financial health of Operations. The Workforce Manager communicates directly with clients and Sykes senior management on reporting and staffing needs, maintaining composure in critical situations and communicating well with both...

Job SummaryPrior experience as Workflow Associate for Customer Service is required. The ideal candidate will have at least 6 months of experience in Workflow, workforce departments or relevant departments.Key Responsibilities:Work closely with Capacity Planning and Global Coordination teams to ensure daily service levels in all Operational Units.Identify...

Company OverviewWe are Amzn Support Srvcs Costa Rica, a leading provider of innovative solutions for the Amazon workforce management. Our team is dedicated to delivering exceptional service and results-driven approaches to optimize workflow efficiency.Job DescriptionAs a Workflow Analyst I - Process Optimization Specialist, you will play a key role in...

Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. - Strong numerical and analytical skills - Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances -...

Field Project Manager - WD30139401048 *** The Project Field Manager is the project resource that manages the work performed by contractors and FSTs in the field for mid - to large NA Installation Projects for Sensormatic Solutions. This position will be assigned to projects across multiple customers and solutions to manage, control, and report on the...

Datasite is where deals are made.We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries.Carrying that success into the future is all about you.Your useful skills, your unusual experience, your unique ideas.Everyone here brings something unexpected.What's yours?Invest your...

Company OverviewAmzn Support Srvcs Costa Rica is a leading provider of customer support services, committed to delivering exceptional experiences to our clients.Job DescriptionWe are seeking a highly skilled and motivated Senior Operations Workflow Analyst to join our team. In this role, you will be responsible for ensuring daily service levels in all...

Smartsheet is seeking change agents to join our Support Operations - Workforce Management (WFM) Team as a **Workforce** **Analyst (Forecasting)**.You have a broad understanding of the Workforce Management function and a proven working knowledge of forecasting, scheduling, and real-time management methodologies.This important role will report to a Manager of...

Company OverviewAmzn Support Srvcs Costa Rica is a leading provider of HR services, committed to delivering exceptional support to employees in the Americas.Job SummaryWe are seeking an experienced Recruitment Manager to lead our team in the Americas. As a key member of our HR Services team, you will be responsible for managing and developing a team of...

Bachelor's degree in engineering, information technology, related technical field or the equivalent experience within Amazon- Minimum of 1.5 year of investigation experience within Payment Risk Operations- Experience in a similar role (process development, product design, business process improvement)- Working knowledge of process mapping, wire framing and...

Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's degree completed.- 3+ years of experience in Human Resources or Shared Services.- 5+ years of experience as Front-line Manager/Lead/Supervisor...