Eu Workflow Analyst

Job OverviewAmzn Support Srvcs Costa Rica is seeking a skilled Workflow Analyst to join our team in San Jose, Costa Rica. As a Workflow Analyst, you will play a critical role in ensuring multiple Customer Service sites meet service levels by staffing planning, work mix blending and call queue adjustments, and overall management of workflow across the...

Job SummaryWe are seeking an exceptional analyst who is passionate about the Customer Experience, thinks/acts globally, has the ability to contribute major new innovations in the industry, and is a strong communicator and networker to build successful working relationships not only within his own site but across the EU network.Primary Job FunctionsCreate and...

**Company Overview**Amzn Support Srvcs Costa Rica is a leading organization in the customer service industry, committed to delivering exceptional support experiences to our clients.We are seeking an experienced Latam Workflow Analyst to join our team and contribute to our mission of excellence.About the RoleThe successful candidate will work closely with our...

Basic qualifications:- Prior experience as Workflow Associate for Customer Service.- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments.- High level of computer literacy with advanced Excel skills.- Experience using SQL and Power BI / Power Query is a must.- Advance written and verbal skills in English.-...

About Amzn Support Srvcs Costa RicaAmzn Support Srvcs Costa Rica is a dynamic and innovative company that provides exceptional customer service to our customers. We are committed to delivering high-quality service while maintaining a positive and respectful attitude towards our customers.Job SummaryWe are seeking a highly skilled Workflow Analyst I who will...

1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- +2 years of stakeholder management- High level of computer literacy with advanced Excel skills.- Data warehouse, modeling and SQL expertise to build and optimize queries and extract data.- Visualization expertise to create stand alone dashboard using visualization...

Prior experience as WF Associate for Customer Service.- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments.- Understanding of workforce management programs and ACD (Automated Call Distribution) systems.- Minimum of +1 year working in Amazon.- High level of computer literacy with advanced Excel skills.- Advanced...

ResponsibilitiesThe Workflow Analyst will be responsible for:Create and accurately maintain CSA shift schedules ensuring that shifts are optimally planned to meet the sites short term forecast requirements and SLs (Service Levels)Monitoring actual staffing levels against plan and taking the relevant corrective actions as required like OT (Over Time) calls,...

Prior experience as WF Associate for Customer Service- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments- Minimum of +1 year working in Amazon.- High level of computer literacy with advanced Excel skills.- Advance written and verbal skills in English.- Excellent analytical, investigative and problem solving...

1+ years of analytical field experience- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL or ETL- Analytical, numerical and mathematical skills;- Written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers, as...

Basic qualifications:- Prior experience as WF Associate for Customer Service- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments- Minimum of +1 year working in Amazon.- High level of computer literacy with advanced Excel skills.- Advance written and verbal skills in English.- Excellent analytical, investigative...

Key ResponsibilitiesThis role involves working closely with various teams, including CPA and GCC teams from Worldwide Capacity Planning.Your primary responsibility will be to ensure daily service levels are met in all operational units.You will need to analyze data to identify emerging risks and develop potential plans for service level...

About the RoleAs a Business Analyst at Cornerstone Building Brands, you will be responsible for identifying and documenting requested changes to the system in a standard BRD. You will also serve as a liaison between end users' workflow needs and ACE implementation staff.Your Key Responsibilities Will Include:Identifying analytics needs and issues impacting...

**Protect the Digital World**We are seeking a skilled Cybersecurity Threat Analyst to join our team at Akamai.In this role, you will provide first response to critical network and attack-related events for our customers. You will take ownership of the central alerting system, detecting and assessing the impact of attacks.You will partner with technical...

OverviewAs a Workflow Analyst I at Amzn Support Srvcs Costa Rica, you will play a critical role in analyzing and optimizing workflow processes to improve efficiency and productivity. With your expertise in workflow analysis and process improvement, you will drive business results by identifying areas for improvement and implementing...

The Business Intelligence Analyst will act as the main point of contact for business performance insights and trends, responsible for reporting, data analysis, and stakeholder management.In this role, the analyst will ensure consistency with the company strategy, commitments, and goals, promoting a culture of knowledge-sharing and collaborative workflow...

¢550.000,00 - ¢600.000,00Hybrid - Santa AnaIndefinite- Excel - Intermediate - Advanced- English - Intermediate - Advanced- Accounting Skills - IntermediateRole Description: The contract financial/reporting analyst will have day to day responsibility for ensure a key project artifact tracking savings associated with transport project deliverables for each...

Responsibilities:As an HR Business Solutions Analyst, you will identify manual and repetitive HR processes that can be automated using technology solutions such as RPA, RDA, or workflow automation tools. You will integrate HR systems and data sources to ensure seamless data flow and consistency across various HR processes, minimizing data entry errors and...

We are looking for a **Senior Cybersecurity Analyst (Tier-2 SOC)** to support cyber defense operations in a multi-tenant Managed Detection and Response (MDR) environment.This position is focused on cybersecurity monitoring & analysis as part of a comprehensive Security Operations Center (SOC).**What You will do**Monitor and conduct analysis of security...

Job SummaryWe are seeking a highly skilled Regional Operations Analyst to join our team at Amzn Support Srvcs Costa Rica. As a key member of our operations team, you will be responsible for ensuring daily service levels are met in all operational units.The ideal candidate will have a strong analytical background, with experience working with workforce...