Latam Workflow Analyst, Latam Workflow Analyst

hace 2 días

San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
- +2 years of stakeholder management
- High level of computer literacy with advanced Excel skills.
- Data warehouse, modeling and SQL expertise to build and optimize queries and extract data.
- Visualization expertise to create stand alone dashboard using visualization tools, i.e Quick Sight, Power BI.
- Advance written and verbal English skills.
Key job responsibilities

Position Responsibilities Works very closely with CPA and GCC teams from Worldwide Capacity Planning to ensure daily service levels in all Operational Units.
Identifies and mitigates emerging risks and assists in potential plans for service level protection/recovery.
Accountable of time and quality delivery of the Production Hours/Commitments process for the site.
Makes call outs and request actions to OPS to lever staffing needs (ie: OT, swaps, schedule changes, VTO) based on forecasted volume.
Reviews schedule request scenarios and provides leadership with impact analysis and recommendations.
Proactively plans to protect PTL/NPT allowance Manages planned shrinkage to protect SL goals.
Coordinates site staffing needs, including the reporting and analysis of site head count numbers per Operational Unit Coordinates various cross-training opportunities.
Schedule placement of new hire associates.
Develops /maintains a series of workflow related trackers that drive day to day site-wide production efficiency (PTL, Shrinkage, OT/VTO fill rates Drives special projects designed to maximize efficiency and increase production and quality.
Calle Blancos, C, CRI
- Basic knowledge of what WF does, roles and responsabilities.

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