Latam Workflow Analyst, Workflow Analyst

**Company Overview**Amzn Support Srvcs Costa Rica is a leading organization in the customer service industry, committed to delivering exceptional support experiences to our clients.We are seeking an experienced Latam Workflow Analyst to join our team and contribute to our mission of excellence.About the RoleThe successful candidate will work closely with our...

Bachelor's degree in a relevant field or equivalent experiences- Excellent planning, time and project management skills with the ability to deal with multiple demands on time and deal with ambiguity- Advanced analytical skills and should provide analysis support on project and new initiatives- Innovative and creative in finding solutions/ designing improved...

1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- +2 years of stakeholder management- High level of computer literacy with advanced Excel skills.- Data warehouse, modeling and SQL expertise to build and optimize queries and extract data.- Visualization expertise to create stand alone dashboard using visualization...

Prior experience as WF Associate for Customer Service.- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments.- Understanding of workforce management programs and ACD (Automated Call Distribution) systems.- Minimum of +1 year working in Amazon.- High level of computer literacy with advanced Excel skills.- Advanced...

Job OverviewAmzn Support Srvcs Costa Rica is seeking a skilled Workflow Analyst to join our team in San Jose, Costa Rica. As a Workflow Analyst, you will play a critical role in ensuring multiple Customer Service sites meet service levels by staffing planning, work mix blending and call queue adjustments, and overall management of workflow across the...

About Amzn Support Srvcs Costa RicaAmzn Support Srvcs Costa Rica is a dynamic and innovative company that provides exceptional customer service to our customers. We are committed to delivering high-quality service while maintaining a positive and respectful attitude towards our customers.Job SummaryWe are seeking a highly skilled Workflow Analyst I who will...

ResponsibilitiesThe Workflow Analyst will be responsible for:Create and accurately maintain CSA shift schedules ensuring that shifts are optimally planned to meet the sites short term forecast requirements and SLs (Service Levels)Monitoring actual staffing levels against plan and taking the relevant corrective actions as required like OT (Over Time) calls,...

JLL supports the Whole You, personally and professionally.**How we support the Whole You**:Our benefits are a good reason to come to JLL.We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being.Our underlying benefits...

Prior experience as WF Associate for Customer Service- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments- Minimum of +1 year working in Amazon.- High level of computer literacy with advanced Excel skills.- Advance written and verbal skills in English.- Excellent analytical, investigative and problem solving...

**Job Summary**We are seeking an experienced professional to join our Amzn Support Srvcs Costa Rica team as a Workflow Optimization Specialist. The successful candidate will have a proven track record of optimizing workflows, managing resources effectively, and driving business growth.About the RoleThe Workflow Optimization Specialist will be responsible for...

**Job Description:**We are looking for a skilled E2E Workflow Specialist to join our team. As a key member of our global marketing operations community, you will be responsible for developing and implementing operational frameworks for end-to-end workflow management.**Key Responsibilities:**Orchestrating process parts, charters overview, communication flow...

Basic qualifications:- Prior experience as WF Associate for Customer Service- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments- Minimum of +1 year working in Amazon.- High level of computer literacy with advanced Excel skills.- Advance written and verbal skills in English.- Excellent analytical, investigative...

Job Description:We are seeking a highly skilled Workflow Optimization Specialist to join our team at Amzn Support Srvcs Costa Rica. As a key member of our Operations team, you will be responsible for ensuring daily service levels in all Operational Units.The ideal candidate will have prior experience as a WF Associate for Customer Service and a strong...

5+ years of Workflow/Workforce experience- Completed at least 4 years of studies degree.- Ability to solve for both service level and productivity concerns with the challenges of minute-to-minute change- Proven analytical and mathematical skills- Advances command of Excel and other MS Office programs- Ability to communicate effectively in English (verbally...

1+ years of analytical field experience- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL or ETL- Analytical, numerical and mathematical skills;- Written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers, as...

**Job Description**As a Automation Workflow Engineer, you will be part of our innovative team that designs and implements process automation solutions. Your primary responsibility will be to analyze complex business processes, identify areas for improvement, and develop effective automation strategies.You will work closely with cross-functional teams to...

Job SummaryWe are seeking an exceptional analyst who is passionate about the Customer Experience, thinks/acts globally, has the ability to contribute major new innovations in the industry, and is a strong communicator and networker to build successful working relationships not only within his own site but across the EU network.Primary Job FunctionsCreate and...

Key ResponsibilitiesThis role involves working closely with various teams, including CPA and GCC teams from Worldwide Capacity Planning.Your primary responsibility will be to ensure daily service levels are met in all operational units.You will need to analyze data to identify emerging risks and develop potential plans for service level...

About the RoleAs a Business Analyst at Cornerstone Building Brands, you will be responsible for identifying and documenting requested changes to the system in a standard BRD. You will also serve as a liaison between end users' workflow needs and ACE implementation staff.Your Key Responsibilities Will Include:Identifying analytics needs and issues impacting...

**Protect the Digital World**We are seeking a skilled Cybersecurity Threat Analyst to join our team at Akamai.In this role, you will provide first response to critical network and attack-related events for our customers. You will take ownership of the central alerting system, detecting and assessing the impact of attacks.You will partner with technical...