Operational Workflow Specialist
hace 6 días
Company Overview
">Amazon Support Services Costa Rica Srl is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients. Our team is committed to driving business growth through innovative approaches and collaboration.
">Job Summary
">We are seeking an experienced Operational Workflow Specialist to join our team in Calle Blancos, C, CRI. As a key member of our production efficiency team, you will work closely with CPA and GCC teams to ensure daily service levels in all operational units.
">Key Responsibilities
">- Identify and mitigate emerging risks to protect service level goals.
- Coordinate site staffing needs, including headcount analysis and cross-training opportunities.
- Develop and maintain workflow-related trackers to drive production efficiency.
- Drive special projects to maximize efficiency and increase production and quality.
Requirements
">To succeed in this role, you will need:
">- 1+ years of experience with Excel or Tableau (data manipulation, macros, charts, and pivot tables).
- 2+ years of stakeholder management experience.
- High-level computer literacy with advanced Excel skills.
- Data warehouse, modeling, and SQL expertise to build and optimize queries.
- Visualization expertise using tools like QuickSight or Power BI.
- Advanced written and verbal English skills.
Benefits
">We offer a comprehensive benefits package, including competitive salary, opportunities for professional growth, and a dynamic work environment.
">Contact Information
">Please submit your application through the designated channel. We look forward to reviewing your qualifications.
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