Workforce Optimization Analyst

OverviewAt Amazon Support Services Costa Rica Srl, we are committed to delivering exceptional customer experiences. We seek a skilled and motivated individual to join our team as a Workforce Analyst.About the RoleThis role is part of our efforts to optimize workforce management in our contact centers. The successful candidate will be responsible for...

Company OverviewPrime Video is revolutionizing the way people watch movies and TV shows with millions of titles available on-demand on various devices worldwide.Job SummaryWe are seeking a highly skilled Workforce Optimization Specialist to join our Trust & Safety team. As a key member of our operations team, you will be responsible for optimizing workforce...

About the RoleWe are seeking a highly skilled Workforce Analyst to join our Support Operations - Workforce Management (WFM) Team at Smartsheet. As a key member of our team, you will be responsible for assisting with running long-term and short-term forecasts to generate daily, weekly, and monthly staffing requirements.Key ResponsibilitiesAssist in...

Job OverviewThe Production Planning Analyst position is a critical role within our Amzn Support Srvcs Costa Rica team, responsible for developing and implementing innovative solutions that drive operational efficiency and excellence across our North America Customer Fulfillment Network.ResponsibilitiesWork closely with FC and regional leadership teams to...

Smartsheet is seeking change agents to join our Support Operations - Workforce Management (WFM) Team as a **Workforce** **Analyst (Forecasting)**.You have a broad understanding of the Workforce Management function and a proven working knowledge of forecasting, scheduling, and real-time management methodologies.This important role will report to a Manager of...

At Amzn Support Srvcs Costa Rica, we are committed to delivering exceptional customer experiences. As a Workforce Analyst for BPBO Vertical, you will play a critical role in achieving this goal.Key Responsibilities:Monitor and report real-time schedule deviations, including breaks, absenteeism, late logins, early logouts, and other non-adherence issues.Work...

About Uniform Advantage Brands">As a growing, global organization, we are expanding our operations to Costa Rica. Our Shared Services Center is based in the province of Heredia, but most team members work from home. We're looking for a talented individual to join our team as a Workforce Management Analyst.This role plays a key part in gathering business...

Company Overview">At Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people who share our passion for delivering best-in-class Customer Experience.">Job Description">We are seeking a highly skilled Workforce Management (WFM) professional to join our team as a Workforce Analyst...

Excellent analytical and mathematical skills.- Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.- Strong numerical and analytical skills- Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances-...

4+ years of WFM/Business Intelligence experience or equivalent- 3+ years of experience in customer support operations- Experience in developing reports and dashboards using OBIEE, SQL, QuickSight or other reporting platforms- Bachelor's degree or significant college course work, or preferably in Engineering, Business Administration, Mathematics, Science or...

Excellent analytical and mathematical skills.- Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.- Strong numerical and analytical skills- Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances-...

About Our Team">Our team is dedicated to providing exceptional customer service and support to our clients. We're a collaborative and fast-paced environment that thrives on innovation and creativity.">Job Summary">We're seeking a highly skilled Workforce Management (WFM) professional to join our team as a Workforce Analyst for SEPO Vertical. In this role,...

Are you a detail-oriented financial analyst looking for a new challenge? Do you have a passion for cost optimization and strategy? We're seeking a Supply Cost Finance Analyst to join our team at Reckitt.In this role, you'll support our e-commerce and Hygiene and Home business units by providing financial insights that inform strategic decisions. You'll work...

**ABOUT UA/UNIFORM ADVANTAGE BRANDS*****As part of our expansion plans as a growing, global organization, Costa Rica was chosen to open a Shared Services Center, which started operations in December 2020.While our Costa Rica business office is based in the beautiful and sunny province of Heredia, at a convenient We Work building with wonderful co-working...

**Job Description**Ex2 Outcoding is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution.We are seeking a Business Analyst to join our team, focusing on digital transformation projects within the Financial Services sector.**Responsibilities Include:**- Developing and implementing...

Job SummaryWe are seeking a talented and motivated individual to join our team as a Workforce Analyst for our STAR Vertical. As a key member of our leadership team, you will be responsible for real-time monitoring and reporting of schedule deviations, working on tickets related to profile change requests, and preparing daily handoff reports.About the...

About GenslerGensler is a global architecture, design, and planning firm that creates iconic buildings and public spaces. Our commitment to delivering best-in-class design enhances the human experience.The RoleThis position is ideal for an experienced Business Analyst who wants to join a dynamic team and contribute to informed decision-making across various...

Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Workforce Management Real Time Analyst provides real-time feedback and historical reporting to Operational Management, Senior Leadership, and our...

In the finance team at Intel, employees act as full partners in making and supporting business decisions that aim to maximize shareholder value. The Finance department has a strong focus on facilitating change and improvement within finance and operations.The Senior Reserve Analyst will be responsible for identifying opportunities for cost optimization and...

Excellent analytical and mathematical skills.- Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.- Strong numerical and analytical skills- Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances-...