Erc Workforce Management Senior Analyst, Erc Wfm

2 years experience managing a team- 2 years experience in a quality or coaching position that focused on auditing the work of employees and providing feedback- Experiencing working in a leadership, quality or training position in a contact center environment or similar operational environment- Bachelor's degree or equivalent experienceJob summaryJoin...

Customer service industry experience (at least 6 months).- Microsoft Office Proficiency (Word, Excel, Outlook).- Experience dealing with customers and use of empathy skills- Fluent communication and writing skills in English (85%).- Schedule flexibility (as we support a 24x7 operations).- Ability to manage confidential and sensitive employee information and...

Bachelor's degree or 3+ years Amazon experience, or 5+ years equivalent work experience- 3+ years as manager in contact center experience in a corporate environment or similar frontline operation- 3+ years HR experience (HR Specialist preferred)- Proficient in English, both verbal and writtenJob summaryJoin Amazon's HR team and help make a difference for all...

A completed Bachelor’s Degree from an accredited university. - Proven ability to manage customer contacts in a fast-paced environment. - At least +2 years at Amazon or 5 year of equivalent work experience. - Superior attention to detail. - Exemplify high judgement. - Strong research and Root-Cause Analysis. - Demonstrated ability to independently...

About the RoleAs an Employee Resource Center (ERC) Manager at Amzn Support Srvcs Costa Rica, you will play a pivotal role in shaping the vision, direction, and culture of your team. Your primary responsibility will be to manage team performance expectations and goals, ensuring employee satisfaction by identifying broader issues and implementing solutions to...

Bachelor's degree or 2+ years equivalent experience- 2+ years contact center and/or contact operations experience in a corporate environment, or equivalent experience.May be substituted for 2+ years HR experience.- Bi-lingual in Spanish and EnglishJob summaryJoin Amazon's HR Employee Resource Center (ERC) team and help make a difference for all Amazonians!We...

2+ years of experience working in Benefits and/or Human Resources role (preferably in a contact center or share service environment)- 2+ years of experience in Benefits or Medical industry- Bachelor's Degree in a related field (Human Resources, Business Administration, Psychology or alike) or 2+ years of HR/benefits related experience- Experience working...

Fluency in Spanish & English.- HR experience or 2+ years of Amazon experience- Computer literacy (Excel, Work, PowerPoint, Outlook).- Ability to work in international teams where team members are in different locations and belong to different cultures.- Excellent verbal and written communication skills- Must be complying with quality and productivity...

Italian and English native or C1 proficiency- 2+ years of experience of managing a team and/or equivalent Amazon Employee Services experience.- Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management).- Bachelor's degree or advanced college education in a related field...

2+ years of experience of managing a team and/or equivalent Amazon Employee Services experience.- Proven experience towards driving team performance (meeting key performance indicator metrics, coaching associates and performance management).- Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration,...

**Company Overview**Amazon's HR Employee Resource Center (ERC) team is dedicated to providing exceptional support to Amazon employees worldwide. With a presence in 49 countries and 14 languages, the ERC is a dynamic and fast-paced environment that requires talented individuals to drive quality excellence.**Job Summary**The Senior Quality Program Lead will...

Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. - Strong numerical and analytical skills - Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances -...

Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. - Strong numerical and analytical skills - Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances -...

Smartsheet is seeking change agents to join our Support Operations - Workforce Management (WFM) Team as a **Workforce** **Analyst (Forecasting)**.You have a broad understanding of the Workforce Management function and a proven working knowledge of forecasting, scheduling, and real-time management methodologies.This important role will report to a Manager of...

Job OverviewThis role plays a critical part in delivering end-to-end Workforce Management solutions to our clients, focusing on the financial health of Operations. The Workforce Manager communicates directly with clients and Sykes senior management on reporting and staffing needs, maintaining composure in critical situations and communicating well with both...

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! The Workforce Management Real Time Analyst provides real-time feedback and historical reporting to Operational Management, Senior Leadership,...

At Amzn Support Srvcs Costa Rica, we're working to be the most customer-centric company on earth.We are looking for exceptionally talented and motivated people to join our team as Workforce Analyst for STAR Vertical.Key ResponsibilitiesReal-time monitoring and reporting of Schedule deviations such as breaks, absenteeism, late login, early logout, and other...

1996!In this year Sandoz initiated the world's first biosimilar development program.Over 20 years of experience in biosimilar development have equipped us with extensive knowledge and world-class expertise and capabilities in the development, manufacturing and commercialization of biosimilar medicines to the healthcare community and patients worldwide.This...

5+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree in Business Administration, Operations Management, Data Science or related field.- Experience defining...

**Workforce Management (WFM)****Location**- Pavas, Costa Rica***Job Title:Manager II WFM**Job Description**:Incumbent responsible for managing End to end WFM delivery, must of Team management experience in large operations for multinational operation locations.WFM delivery, Financial planning knowledge is mandatory.**Responsibilities**- Participates in the...