Workforce Management Analyst Lead

4+ years of WFM/Business Intelligence experience or equivalent- 3+ years of experience in customer support operations- Experience in developing reports and dashboards using OBIEE, SQL, QuickSight or other reporting platforms- Bachelor's degree or significant college course work, or preferably in Engineering, Business Administration, Mathematics, Science or...

At Amzn Support Srvcs Costa Rica, we are currently seeking an exceptional Senior Workforce Analyst to join our Employee Resource Center (ERC) team. The ERC is responsible for providing customer service to Amazon employees via phone.The ideal candidate will have a passion for the Customer Experience and be able to contribute major new innovations to our team....

**ABOUT UA/UNIFORM ADVANTAGE BRANDS*****As part of our expansion plans as a growing, global organization, Costa Rica was chosen to open a Shared Services Center, which started operations in December 2020.While our Costa Rica business office is based in the beautiful and sunny province of Heredia, at a convenient We Work building with wonderful co-working...

Company OverviewWebhelp is a leading provider of customer experience solutions. Our team is dedicated to delivering exceptional service to our clients, and we are seeking a talented individual to join our Workforce Management team.

About the RoleWe are seeking a highly skilled Workforce Analyst to join our Support Operations - Workforce Management (WFM) Team at Smartsheet. As a key member of our team, you will be responsible for assisting with running long-term and short-term forecasts to generate daily, weekly, and monthly staffing requirements.Key ResponsibilitiesAssist in...

Smartsheet is seeking change agents to join our Support Operations - Workforce Management (WFM) Team as a **Workforce** **Analyst (Forecasting)**.You have a broad understanding of the Workforce Management function and a proven working knowledge of forecasting, scheduling, and real-time management methodologies.This important role will report to a Manager of...

Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Workforce Management Real Time Analyst provides real-time feedback and historical reporting to Operational Management, Senior Leadership, and our...

Excellent analytical and mathematical skills.- Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.- Strong numerical and analytical skills- Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances-...

Key Job ResponsibilitiesThis is a high-level position responsible for leading the workforce management function at Amzn Support Srvcs Costa Rica. The successful candidate will have a proven track record of success in optimizing site operations, with a strong understanding of workflow management principles and practices. Key responsibilities include:•...

Excellent analytical and mathematical skills.- Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.- Strong numerical and analytical skills- Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances-...

OverviewAt Amazon Support Services Costa Rica Srl, we are committed to delivering exceptional customer experiences. We seek a skilled and motivated individual to join our team as a Workforce Analyst.About the RoleThis role is part of our efforts to optimize workforce management in our contact centers. The successful candidate will be responsible for...

Job SummaryWe are seeking a talented and motivated individual to join our team as a Workforce Analyst for our STAR Vertical. As a key member of our leadership team, you will be responsible for real-time monitoring and reporting of schedule deviations, working on tickets related to profile change requests, and preparing daily handoff reports.About the...

RequirementsWe are looking for a highly motivated and organized individual to join our team as a Workflow Analyst. The successful candidate will have a strong understanding of workforce management programs and ACD systems.Experience with workflow management programs and ACD systemsStrong analytical skills and attention to detailAbility to communicate...

Company Overview">At Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people who share our passion for delivering best-in-class Customer Experience.">Job Description">We are seeking a highly skilled Workforce Management (WFM) professional to join our team as a Workforce Analyst...

Excellent analytical and mathematical skills.- Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers.- Strong numerical and analytical skills- Demonstrated ability in making real-time effective decisions in uncertain and ambiguous circumstances-...

At Amzn Support Srvcs Costa Rica, we are committed to delivering exceptional customer experiences. As a Workforce Analyst for BPBO Vertical, you will play a critical role in achieving this goal.Key Responsibilities:Monitor and report real-time schedule deviations, including breaks, absenteeism, late logins, early logouts, and other non-adherence issues.Work...

**Company Overview**Midland Credit Management, Inc. is a leading provider of debt recovery solutions for consumers, driven by a global team of over 4,000 employees who share a common mission: to empower consumers to begin their path towards financial recovery and build a better life.**Job Description**We seek an experienced IT Data Strategist to lead our...

Zm Financial Systems' mission is to be the Agency of Choice for our customers, employees and future employees. We focus on Excellence and embody behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion.The Regulatory Support and Controls (RSC) team in Moody's Ratings Operations and Controls is responsible for the...

**Job Summary:**We are looking for an experienced Programs Management Lead to join our team in Costa Rica. The ideal candidate will have a strong background in operations management and leadership, with a proven track record of success in managing cross-functional teams.**Responsibilities:**Develop and implement operational processes and procedures to...

At Emerson, we are seeking a highly skilled Lead Billing Analyst to join our team. The primary objective of this position is to create and distribute electronically customer and intercompany invoices within established service level agreements.Key Responsibilities:Review invoicing requests against purchase orders and supporting documentation to ensure...