Workflow Analyst I, Prime Video Trust

hace 23 horas


San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

1+ years of analytical field experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
- Analytical, numerical and mathematical skills;
- Written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers, as well as ability in making real-time effective decisions in uncertain and ambiguous circumstances;
- Demonstrated ability to communicate effectively in a multi-cultural environment;
- 1+ years of experience in workforce management or real time capacity planning;
- Must be open to working weekends as part of normal schedule and may require early morning, evenings, and overnight shifts.
Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players.
Are you excited about launching content on Prime Video and holding key impact on helping our business scale?
We are looking for an exceptional leader who is passionate to deliver best-in-class customer experience, who thinks and acts globally, and one who has the ability to invent and simplify processes to join us as Workforce Analyst for Prime Video Trust & Safety.
Key job responsibilities
- Real-time monitoring & reporting of Schedule deviations and schedule non-adherence;
- Create, run and execute SQL queries for large data sets analysis.
- Allocate workflow titles across multiple sites globally and programs;
- Work on real-time tickets related to work allocation to maximize utilization;
- Prepare and communicate daily handoff report to WFM leadership team on SL performance;
- Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained;
- Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership;
- Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals;
- Communicate and callout changes to incoming contact patterns to operations and the WFM team
- Have a real time communication with the WFM team and operations when callouts or changes need to be done;
- Support changes within routing of the skills or profiles;
- Demonstrates Decision Making/ Complex Problem Solving
- proactively gather the right data from appropriate sources, probe/consider all of the facts, considers other perspectives; conduct root cause analysis.
San Jose, CRI
- Proven expertise knowledge with Quicksight and Macros;
- Advanced skills using Microsoft Excel in a business environment;
- Ability to prioritize and meet tight deadlines;
- Analytical with attention to detail;
- Bachelor's degree;
- 2+ years' experience in Operations or Contact Center Management.



  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Experience with ExcelPrime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players.Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Over 18+ old with Costa Rica national ID or permanent resident ID (Dimex)- High School Bachelor's Degree- English B2 proficiency (Read, Write & Speak)- High attention to detail- Avid fan of movies and tv series- Technical Requirements:- A minimum of 10 mbps download and 2 mbps upload speed from a reliable internet provider- Must be directly connected to...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Over 18+ old with national ID or permanent resident ID (Dimex).(Costa Rica)- High school degree and bachelor's degree or work experience in investigations, risk, incident or crisis analysis.- English and (insert language) proficiency (Read, Write & Speak).- High attention to detail.- Avid fan of movies and tv series.- Technical Requirements- A minimum of 10...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Over 18+ old with Costa Rica national ID or permanent resident ID (Dimex)- High School Bachelor's Degree- English B2 proficiency (Read, Write & Speak)- High attention to detail- Avid fan of movies and tv series- Technical Requirements:- A minimum of 10 mbps download and 2 mbps upload speed from a reliable internet provider- Must be directly connected to...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Over 18+ old with national ID or permanent resident ID (Dimex).(Costa Rica)- High School Bachelor's Degree or work experience in investigations, risk, incident or crisis analysis.- English and Spanish proficiency (Read, Write & Speak).- High attention to detail.- Avid fan of movies and tv series.- Technical Requirements- A minimum of 10 mbps download and 2...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we're changing the way people watch movies and TV shows with millions of titles available on-demand. Our Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust.We're looking for a skilled Trust & Safety...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years of creative services experience- Experience working with multiple stakeholders- Experience working at or with a creative or advertising agency, network, streaming service, or studio- Understanding of the workflow within a marketing, production, or creative department or company- Working knowledge of metadata creation, management & remediation best...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years of creative services experience- Experience working with multiple stakeholders- Experience working at or with a creative or advertising agency, network, streaming service, or studio- Understanding of the workflow within a marketing, production, or creative department or company- Working knowledge of metadata creation, management & remediation best...

  • Policy Risk Specialist

    hace 23 horas


    San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management.- Fluency in Spanish, English, and German.- Proven ability to exercise judgment when policies are not well defined.- High level of integrity and discretion to handle confidential information.- Demonstrated...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About UsAmazon Support Services Costa Rica Srl is committed to providing a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust. We strive to empower customers to make informed viewing choices for themselves and their children.Job OverviewWe are seeking a skilled Content Review Specialist to join our...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryA highly organized and technically savvy Content Quality Operations Manager is sought to join our team at Amazon Support Services Costa Rica Srl. As a key member of the Compliance, Trust and Safety team, you will be responsible for working with a global team to ensure that Prime Video remains a place for viewers and creators around the world to...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Company Overview">At Amazon Support Services Costa Rica Srl - B20, we're dedicated to creating best-in-class digital video experiences. Our technology teams are working tirelessly to deliver state-of-the-art entertainment solutions that exceed customer expectations.">Job Description">We're seeking a highly skilled Salesforce Technical Product Manager to lead...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Speak, write, and read fluently in Japanese- Speak, write, and read fluently in English- Experience with Excel- Speak, write, and read Japanese.N3 JLPT or above required.- Over 18+ old with national ID or permanent resident ID (Dimex).(Costa Rica)- High school degree and bachelor's degree or work experience in investigations, risk, incident, customer service...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job Description:We are seeking a highly skilled Trust and Safety Content Moderator to join our team at Amazon Support Services Costa Rica Srl - B20.Company Overview:At Amazon, we are committed to providing the best possible customer experience. Our Prime Video service offers millions of titles available on-demand, and our Trust and Safety programs aim to...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    5 years of professional experience as a Digital Producer or a similar role with ad agency, design studio, production company, or internal creative operations teams- Experience with all forms of digital marketing including mobile, web, and social- Highly tech literate - should be able to master Amazon tools quickly- Self-starting, flexible, highly organized,...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3 years of professional experience as a Digital Producer or a similar role with ad agency, design studio, production company, or internal creative operations teams- Experience with all forms of digital marketing including mobile, web, and social- Highly tech literate - should be able to master Amazon tools quickly- Self-starting, flexible, highly organized,...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    3 years of professional experience as a Digital Producer or a similar role with ad agency, design studio, production company, or internal creative operations teams - Experience with all forms of digital marketing including mobile, web, and social - Highly tech literate - should be able to master Amazon tools quickly - Self-starting, flexible, highly...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Online portfolio or demo reel link in the resume showcasing previous video editing work.- 3 to 5+ years of experience as a video editor in a creative agency or similar creative production environment.- Bachelor degree or equivalent experience in fields related to Video Editing, Audiovisual Production or an equally strong and relevant portfolio of work.-...

  • Workflow Analyst I

    hace 3 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company OverviewWe are Amzn Support Srvcs Costa Rica, a leading provider of innovative solutions for the Amazon workforce management. Our team is dedicated to delivering exceptional service and results-driven approaches to optimize workflow efficiency.Job DescriptionAs a Workflow Analyst I - Process Optimization Specialist, you will play a key role in...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    12+ months of consecutive corporate training facilitation experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems' training;- Excellent Classroom Management and Blended Learning facilitation skills;- Demonstrated...