Workforce Efficiency Analyst

Job OverviewWe are seeking an exceptional Senior Workforce Analyst to join our Employee Resource Center (ERC) team. As a key member of our workforce management team, you will be responsible for analyzing and improving the productivity and efficiency of our workforce.

About the RoleThe Senior Workforce Analyst will play a critical role in ensuring that our workforce management system is aligned with our business goals. You will work closely with our demand forecasting team to identify and address any gaps in resource utilization. Your expertise in statistical programming and data analysis will enable you to provide...

About the JobWe are seeking an experienced Workflow Analyst to join our team at Amazon Support Services Costa Rica Srl. In this role, you will analyze complex data to drive informed decisions on workforce optimization and efficiency.You will be responsible for identifying metrics that impact current operations and developing strategies to improve service...

Smartsheet is seeking change agents to join our Support Operations - Workforce Management (WFM) Team as a **Workforce** **Analyst (Forecasting)**.You have a broad understanding of the Workforce Management function and a proven working knowledge of forecasting, scheduling, and real-time management methodologies.This important role will report to a Manager of...

**ABOUT UA/UNIFORM ADVANTAGE BRANDS*****As part of our expansion plans as a growing, global organization, Costa Rica was chosen to open a Shared Services Center, which started operations in December 2020.While our Costa Rica business office is based in the beautiful and sunny province of Heredia, at a convenient We Work building with wonderful co-working...

Data-Driven Decision MakingAs a Business Analyst at Amzn Support Srvcs Costa Rica, you will play a critical role in helping us make data-driven decisions that drive business growth and efficiency. You will work closely with our Program Managers and Service delivery team to analyze complex data sets, design and optimize dashboards, and provide data-driven...

Key ResponsibilitiesWe are seeking a highly motivated and organized individual to fill the role of Workflow Analyst. Key responsibilities include:Working closely with CPA and GCC teams to analyze data and make recommendations to improve service levelsIdentifying and mitigating emerging risks and developing plans for service level...

Key ResponsibilitiesThe Workflow Analyst will be responsible for:Analyzing complex data to drive informed decisions on workforce optimization and efficiencyIdentifying metrics that impact current operations and developing strategies to improve service levels, customer experience, and business processesUtilizing advanced technical skills, including data...

Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Workforce Management Real Time Analyst provides real-time feedback and historical reporting to Operational Management, Senior Leadership, and our...

Your RoleGensler Costa Rica is looking for a dynamic, highly skilled, and motivated Business Analyst to join our team.This individual will play a crucial role in gathering, analyzing, and interpreting data to provide valuable insights into our workforce, enabling informed decision-making across various departments.What You Will DoData Collection and...

**Job Description**We are seeking a highly skilled Telecommunications Analyst to join our team in Santa Ana, Costa Rica. The ideal candidate will have a strong background in telecommunications, IT, and project management.Responsibilities include:Optimizing telecommunications network performance.Reducing costs through effective evaluation and proposal of...

**Workforce Management (WFM)****Location**- Pavas, Costa Rica***Job Title:Sr Analyst - WFM Planning and Scheduling**Job Description**:The Sr. Analyst, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring.Creating and managing staff schedules to accomplish a...

1+ years of experience as a Workforce management /RTA- Knowledge of managing Real time SLA, aux adherence, Shrinkage management, resource utilization- 1+ year experience of creating reports like SLA Performance, backlog reports and sharing callouts to Leaders.At Amazon, we're working to be the most customer-centric company on earth.We are looking for...

Job SummaryWe are seeking a highly skilled Regional Operations Analyst to join our team at Amzn Support Srvcs Costa Rica. As a key member of our operations team, you will be responsible for ensuring daily service levels are met in all operational units.The ideal candidate will have a strong analytical background, with experience working with workforce...

Job DescriptionThe Workflow Analyst plays a critical role in driving informed decisions for key workforce issues, analyzing data to identify metrics impacting current operations and departments.This includes analyzing shifts in arrivals, schedules, productivity, and other critical inputs that may impact service levels, customer experience, and business...

Unlocking Operational EfficiencyAmzn Support Srvcs Costa Rica is at the forefront of delivering innovative screening services that meet the evolving needs of our customers. We are now seeking an experienced Business Analyst to join our team and help us unlock operational efficiency through data-driven insights.Key ResponsibilitiesDevelop and maintain data...

Work DescriptionThis role involves managing workflow processes and optimizing production schedules to meet business objectives.You will work closely with Operations to ensure efficient use of resources and effective communication among teams.As a Regional Operations Analyst, your responsibilities will include:Managing workload and prioritizing tasks to meet...

About Amzn Support Srvcs Costa RicaWe are seeking a highly skilled and experienced Workforce Analyst to join our team. As a Workforce Analyst, you will play a key role in ensuring the efficient operation of our business processes.Job DescriptionThe Workforce Analyst will be responsible for:Working closely with CPA and GCC teams to ensure daily service levels...

Basic qualifications:- Prior experience as Workflow Associate for Customer Service.- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments.- High level of computer literacy with advanced Excel skills.- Experience using SQL and Power BI / Power Query is a must.- Advance written and verbal skills in English.-...

Prior experience as WF Associate for Customer Service.- Proven at least 6 months of experience in Workflow, workforce departments or relevant departments.- Understanding of workforce management programs and ACD (Automated Call Distribution) systems.- Minimum of +1 year working in Amazon.- High level of computer literacy with advanced Excel skills.- Advanced...