Operational Planning Specialist

hace 5 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amzn Support Srvcs Costa Rica

We are seeking a highly skilled and experienced Workforce Analyst to join our team. As a Workforce Analyst, you will play a key role in ensuring the efficient operation of our business processes.

Job Description

The Workforce Analyst will be responsible for:

  • Working closely with CPA and GCC teams to ensure daily service levels in all Operational Units.
  • Identifying and mitigating emerging risks to ensure service level protection/recovery.
  • Ensuring timely and accurate delivery of the Production Hours/Commitments process for the site.
  • Leveraging staffing needs to meet forecasted volume requirements.
  • Providing leadership with impact analysis and recommendations on schedule request scenarios.
  • Protecting PTL/NPT allowance through proactive planning.
  • Managing planned shrinkage to protect SL goals.
  • Coordinating site staffing needs and reporting on site head count numbers.


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