Operational Efficiency Expert

hace 4 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Data-Driven Decision Making

As a Business Analyst at Amzn Support Srvcs Costa Rica, you will play a critical role in helping us make data-driven decisions that drive business growth and efficiency. You will work closely with our Program Managers and Service delivery team to analyze complex data sets, design and optimize dashboards, and provide data-driven insights to support decision-making.

Key Responsibilities

  • Analyze complex data sets using SQL to identify trends and opportunities for improvement
  • Design and optimize dashboards on Quicksight, Tableau, or MS Excel to present findings in a clear and concise manner
  • Collaborate with stakeholders to develop requirements, prioritize projects, and drive standardization and delivery of dashboards
  • Drive process efficiency and automation by identifying opportunities for improvement and implementing solutions

Requirements and Qualifications

To be successful in this role, you will need:

  • 3+ years of experience in a business analyst, business intelligence, or advanced reporting role
  • Proven experience in developing requirements, formulating business metrics, and building dashboards on data visualization tools
  • Demonstrated ability to display complex quantitative data in a simple, intuitive format and to present findings in a clear and concise manner
  • Superior verbal and written communications skills, as well as the ability to work effectively with multiple teams and external organizations
  • Knowledge of Python or R is desirable
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