Operational Process Expert

hace 1 día


San José, San José, Costa Rica Softwareone A tiempo completo

We're looking for an Operational Process Expert to join our Service Excellence team at SoftwareONE. As a critical component of our service delivery process, this role sets up our delivery teams for success and drives customer satisfaction.

The ideal candidate will have a strong background in business process analysis, with experience in report creation and/or data processing and analysis. Strong problem-solving and conflict resolution skills are essential.

Our company culture values autonomy, creativity, and work-life harmony. We offer a variety of training and development opportunities to help you grow your career.

Key Responsibilities:

  • Support operational processes for project delivery
  • Analyze and improve business processes
  • Conduct data quality audits and ensure timely execution
  • Drive customer satisfaction through effective service delivery

Requirements:

  • Bachelor's degree in project management, business administration, or related field
  • 3+ years of relevant work experience
  • Experience with Microsoft Dynamics 365 Professional Services Automation
  • Strong analytical and problem-solving skills


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