Global AI Management Expert

hace 2 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job Description Responsibilities

As a Global AI Management Expert, you will oversee the operational delivery of teams, ensuring associates are supported in delivering quality and efficiency towards machine learning annotation.

You will direct supervisory responsibility of a team of 120 to 140 members, managing associates and frontline managers to maximize their output and ability to meet exacting targets in a fast-paced/time-critical environment.

Key responsibilities include:

  • Providing individual coaching feedback sessions and weekly one-on-ones to improve customer satisfaction
  • Managing and driving staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects, and other Change/Kaizen initiatives as required
  • Nurturing a culture within the team that consistently demonstrates alignment with leadership principles, visibly tying department decisions to leadership principles and tenets


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