High Touch Operations Manager

hace 1 día


San José, Costa Rica Crg Solutions A tiempo completo

We are looking for a leader who work with designated mission-critical customers, such as service providers and financial services companies, driving collaboration and communications between the end customer and Cisco stakeholders, and ensuring they receive premium-level service.
**Requirements**:

- **Fluent in English.
High Proficiency level** **(must).
**:

- 4+ years leading remote or diverse technical teams in the Enterprise industry.
- Strong project management, influencing and negotiation, critical thinking, and decision-making skills.
- Experience with Incident management.
- Experience working with Enterprise Level customers.
- Experience presenting to Executives and C suite.
- TAC management experience will be a plus.
- Ability to work as a team member in a cross-functional, matrix environment.
- Excellent presentation and communication skills.
- Strong understanding of Cisco's internal business functions; Understanding of Cisco's sales cycle; Understanding of Cisco product and solutions
- CCNA or equivalent networking knowledge highly desired
- ITIL Foundation v3 certified is a plus.
**Responsibilities**:

- Follow up on open action items and cases to ensure we meet our commitments
- Act as business driver to improve customer's and internal operations.
- Understand customer's internal business functions and culture.
- Act as single point of contact for operational issues.
- Coordinate technical issues and customer needs.
- Educate customers on processes and procedures.
- Understands customers business requirements and aligns to solutions
- Represent customer needs to post-sales support teams and applicable organizations.
- Provide status reports to stakeholders.
- Provide customers with updates on hot or escalated issues.
- Create and present quarterly reports to customers with analysis of customer's support needs.
- Take the initiative on developing required skills, offers and job training.
- Identify and analyze operational area of improvements



  • San José, Costa Rica Techgenies México A tiempo completo

    TechGenies is a global software development company with years of experience in delivering cutting edge, custom solutions to a wide range of verticals and industries.We operate software factories in locations that ensure access to great programming and information technology talentWe are looking for a CX Delivery High Touch Operations Manager (HTOM) to work...


  • San José, San José, Costa Rica Boston Consulting Group A tiempo completo

    Company Overview:">Boston Consulting Group is a leading management consulting firm that helps organizations address complex business challenges and achieve their goals. Our team of experts works closely with clients to understand their needs and develop tailored solutions.Job Description:We are seeking an experienced High-Level Operations Manager to join our...


  • San José, San José, Costa Rica Marriott Worldwide A tiempo completo

    **Job Overview**Serving as the property manager on duty, you will oversee all property operations during the overnight shift, ensuring the highest levels of hospitality and service.You will represent property management in resolving any guest or property-related situation, personally assisting in resolving issues and completing tasks.**Requirements**A high...


  • San José, Costa Rica Arkose Labs A tiempo completo

    **About Arkose Labs**Arkose Labs is a fast-growing startup, backed by Softbank, Microsoft and Paypal, that is disrupting the fraud industry with an innovative approach that undermines the economic drivers behind fraud.The Arkose Labs Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to...


  • San José, Costa Rica Arkose Labs - Costa Rica A tiempo completo

    **About Arkose Labs**Arkose Labs is a fast-growing startup, backed by Softbank, Microsoft and Paypal, that is disrupting the fraud industry with an innovative approach that undermines the economic drivers behind fraud.The Arkose Labs Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to...


  • San José, Costa Rica Hashicorp A tiempo completo

    **About HashiCorp****About the Role**We are seeking a motivated and passionate sales operations manager to join our WW Solutions Engineering & Architecture Operations (WW SEA Ops) team within HashiCorp.The WW SEA Ops function is a small "SWAT" team focused on high-priority strategic projects/programs for the SEA leadership team that impact the global SEA...


  • San José, Costa Rica TCS Expeditions A tiempo completo

    TCS World Travel has hosted guests on adventures of a lifetime for over 30 years. We have developed and operated over 300 expeditions to more than 200 destinations. Our all-inclusive journeys deliver unparalleled and meaningful experiences in unique destinations around the globe. TCS operates luxury jet tours under its own brand as well as for strategic...


  • San José, San José, Costa Rica Veda World Group A tiempo completo

    We are a well-established financial services company looking for an experienced Phone Advisor. As a Phone Advisor, you will play a crucial role in our sales team by qualifying leads, asking the right questions, and documenting interactions in our CRM system. This information will be used to guide our Sales Managers in making informed decisions.Your success...


  • San José, San José, Costa Rica Marriott Worldwide A tiempo completo

    Job Overview:We are seeking a highly skilled Banquet Operations Manager to join our team at Marriott International. As a key member of our food and beverage department, you will be responsible for ensuring seamless execution of all banquet events.Key Responsibilities:Lead the banquet operations team to ensure timely and efficient event setup, execution, and...

  • Operations Manager

    hace 1 día


    San José, Costa Rica Binance A tiempo completo

    Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that...


  • San José, Costa Rica Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**:**As a member of the North America Regional Finance Shared Services team, the Finance Manager will be involved with the finance operations for 26 BCG offices in North America including the key areas of financial management, project management, client contract management, and revenue and cash management.This role will lead a team of up to...

  • Marketing Manager

    hace 1 día


    San José, Costa Rica Linx Digital Agency A tiempo completo

    As a Marketing Manager, you will provide strategic and practical advice to optimize our company's marketing efforts to ensure that our marketing operations outperforms our competition.You will develop marketing strategies, generate new business leads, and oversee all activities related to marketing.You are required to perform the following duties and...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in any discipline from an accredited university or equivalent experience- 7+ years HR experienceJob summaryJob summaryJoin the ERC and make a difference in the lives of all Amazonians!The Employee Resource Center (ERC) is striving to make Amazon Earth's best employer by offering Amazonians seamless answers to their HR questions, whether...


  • San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

    At Kuehne+Nagel, we are seeking a highly skilled Logistics Operations Manager to lead our air logistics division. In this dynamic role, you will be responsible for managing task execution, ensuring timely and efficient performance within quality standards.About the Role:We are looking for an experienced leader to join our team and drive excellence in...


  • San José, San José, Costa Rica Zm Financial Systems A tiempo completo

    Moody's Investors Service, among the world's most respected and widely utilized sources for credit ratings and research, empowers people to make better decisions and achieve brighter futures.We bring out the best in our products and our people by focusing on Excellence and embodying behavioral qualities such as Integrity, Responsiveness, Collaboration,...


  • San José, Costa Rica Hotel De Anza A tiempo completo

    SummaryThe responsibilies include assisting in the overseeing of the entire Rooms Division with the help of the Rooms Executive.Duties may also include training, staff development and scheduling.**Duties and responsibilities**Hotel assistant manager takes on the comprehensive management and monitoring duties of all the departments of the hotel.The duties and...


  • San José, San José, Costa Rica Juntos Cr A tiempo completo

    Juntos Cr seeks a detail-oriented Financial Operations Manager to oversee the processing of invoices, transactions, and expenses. The ideal candidate will have excellent banking relations skills and experience with accounting database management.The successful candidate will be responsible for:Banking administration and paymentsUpdating accounting...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Transform Your Career with ServiceNow**We're a technology leader that makes the world work for everyone, and our people make it possible. At ServiceNow, we innovate in ways no one else can for our customers and communities.We're looking for a Strategic Operations Manager to join our ambitious team of change makers who have a restless curiosity and a drive...

  • Operations Manager

    hace 1 día


    San José, Costa Rica Transperfect A tiempo completo

    TransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.The Operations Manager is responsible for the day to day live time management of the call center with multiple...


  • San José, San José, Costa Rica Hashicorp A tiempo completo

    About HashiCorpWe are seeking a highly motivated and detail-oriented sales operations manager to join our WW Solutions Engineering & Architecture Operations (WW SEA Ops) team within HashiCorp. Our WW SEA Ops function is a small, agile team focused on high-priority strategic projects/programs that impact the global SEA organization and the broader company as...