Business Operations Manager
hace 3 semanas
TCS World Travel has hosted guests on adventures of a lifetime for over 30 years. We have developed and operated over 300 expeditions to more than 200 destinations. Our all-inclusive journeys deliver unparalleled and meaningful experiences in unique destinations around the globe. TCS operates luxury jet tours under its own brand as well as for strategic partners, including Four Seasons as well as custom, bespoke travel experiences. Our expertise has led us to be the most-awarded jet expedition company in the world, winning accolades over multiple years in the Travel + Leisure World’s Best Awards, AFAR travelers’ Choice Awards, Conde Nast Traveller Readers’ Choice Awards and Departures Legend Awards among others.
**The Opportunity**:
The Business Operations Manager is responsible for the management and leadership of the team in Costa Rica, one of our newer Talent Hubs This person will support the people leadership, customer service, process efficiency and financial management functions of the talent hub through the assigned supervisors and in conjunction with the organization’s support departments. The Business Operations Manager works closely with all members of the Senior Leadership Team and the Travelopia HR team.
**Location**: Escazu, San Jose, Costa Rica
**Travel Opportunities**: Exciting travel opportunities both domestically and/or internationally to attend expedition departures. Business Travel as required including trips to Seattle on a minimum of once per quarter.
**What you will be doing**:
- Leads operational support teams based in Costa Rica - directly related to teams in Seattle. Work with both dotted line and direct line leadership.
- Supports in recruiting and on boarding, people management, mentor and development for all team members in Costa Rica
- Supports technology projects to support teams in digitization efforts
- Develops and supports building culture
- Drives operational efficiency initiatives across teams in various geographies
- Collaborates with other senior leaders making sure we are delivering a seamless experience to guests and staff and are managing to common goals
- Dotted line leadership of all the team members in the Costa Rica Talent Hub
- Builds, maintains and oversees relationships with local agents, hotel partners, security, and insurance vendors
- Member of Incident Management Team and keeps the team up to date on current Incident Management Plan
- Works with other operations directors and product specialists on security reviews
- Responsible for decision making on costs and budgets P&Ls. Responsible for integrity of product information in guest documentation
- Maintains knowledge of all company Health & Safety standards and execution of applicable responsibilities as outlined in the company Safety Management System (SMS).
- Engages HR contact to ensure recruitment, orientation, performance evaluations, employee relations needs and training programs are carried out according to company policy.
**What we are looking for**:
- 5+ years management experience in a high
- touch customer service-oriented business preferred
- Highly developed communication skills and capable of negotiating with several stakeholders
- Previous management experience is required. Proven ability to manage a team under pressure and supervise product execution, team activities and processes
- Project management skills, including use of Smartsheet or other project management software
- Ability to communicate and engage with all parties to keep the process moving forward
- Knowledge of global destinations and demonstrated ability to leverage that experience for product oversight
- Ability to remain calm and focused in stressful, time pressured situations
- Luxury and/or travel / tour operation experience dealing with sophisticated international programs preferred, but not required
- Comfortable with ambiguity
- Bilingual in English and Spanish is preferred
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.
Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions. TCS World Travel is an equal opportunity employer.
We look forward to hearing from you
LI-HH1 #LI-ONSITE
-
Business Operations Manager
hace 2 semanas
San José, Costa Rica INTEL A tiempo completoThe Worldwide Price Operations (WWPO) Team focuses on operational excellence by keeping the business running by supporting our worldwide business partners and customers. The team plays a critical part in the order to cash process. The WWPO manager will work in a fast-paced environment overseeing a team of price experts focused on the administration of...
-
Business Operations Manager
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo**Company Overview:**Amzn Support Srvcs Costa Rica is a dynamic organization dedicated to delivering exceptional support services. Our team is passionate about empowering stores to remove lines and checkout through innovative technology.**Job Description:**We are seeking an experienced Group Manager to join our Amazon JWO Tech team. As a key member of our...
-
Business Operations Manager
hace 4 semanas
San José, Costa Rica Screenovate A tiempo completoThe Human Resources Global Services (HRGS) organization is responsible for delivering services to 129K Intel employees in over 50 countries. The breadth of services includes Payroll, Stock, Benefits, Retirement, Workforce Mobility, and Employee Support. HRGS is a global organization with over 500 employees, a multi-million-dollar budget, and manages a...
-
Business Operations Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Databricks A tiempo completoCSQ125R98Databricks is looking for a motivated Operations Manager to join our Go-to-Market (GTM) Strategy & Operations team.We help build Learning & Enablement strategy, provide strategic analyses, and drive a data-driven decision making approach to our successful & fast-growing Learning business.You will lead an Operations Team, define and monitor metrics...
-
Business Development and Compliance Manager
hace 3 días
San José, San José, Costa Rica World Business Lenders, Llc A tiempo completoAs a Legal Operations Manager at World Business Lenders, you will be responsible for supporting the Head of Legal Operations in overseeing all U.S. legal and regulatory matters related to our loan origination process. This is a Contract/Consultant position that requires EXCELLENT oral and written command of the English language.Key FunctionsCoordinate legal...
-
Business Operations Manager
hace 2 semanas
San José, Costa Rica INTEL A tiempo completoCome join a centralized team of Business Operations professionals supporting segments within Corporate IT and Digital Transformation. This team is responsible for establishing consistent strategies and practices that are executed in partnership with segment leadership. The business operations managers in this team will partner closely with the segment Chief...
-
Business Operations Manager
hace 2 semanas
San José, San José, Costa Rica Intel A tiempo completoCome join a centralized team of Business Operations professionals supporting segments within Corporate IT and Digital Transformation.This team is responsible for establishing consistent strategies and practices that are executed in partnership with segment leadership.The business operations managers in this team will partner closely with the segment Chief of...
-
Technical Operations Manager
hace 1 día
San José, San José, Costa Rica Webhelp A tiempo completoCompany OverviewWebhelp is a leading customer experience outsourcing company that provides innovative solutions to help businesses succeed in today's fast-paced market.We are seeking a skilled Technical Operations Manager to join our team and lead the technical operations of our engineering group. As a Technical Operations Manager, you will be responsible...
-
Senior Legal Operations Coordinator
hace 3 días
San José, San José, Costa Rica World Business Lenders, Llc A tiempo completoWorld Business Lenders provides general purpose short-term real estate collateralized commercial loans to small and medium-sized businesses throughout the United States. Our team is looking for a skilled Legal Operations Manager to support the Head of Legal Operations in overseeing all U.S. legal and regulatory matters related to our loan origination...
-
Business Operations Manager I
hace 4 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoBusiness Operations ManagerHewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers'...
-
Manager Operations
hace 2 semanas
San José, Costa Rica Midland Credit Management, Inc. A tiempo completo**About Us** We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...
-
Operations Manager
hace 4 semanas
San José, Costa Rica TransPerfect A tiempo completoTransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Operations Manager is responsible for the day to day live time management of the call center with multiple...
-
Operations Manager
hace 2 días
San José, Costa Rica TransPerfect A tiempo completoTransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Operations Manager is responsible for the day to day live time management of the call center with multiple...
-
Manager Operations
hace 4 semanas
San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo**About Us**We are more than a specialty finance company providing debt recovery solutions for consumers.We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We know that the only way to support this mission is by...
-
Senior Operations Manager
hace 10 horas
San José, San José, Costa Rica Wns Global Services A tiempo completoJob Overview:As a key member of Wns Global Services' leadership team, the Group Manager will play a pivotal role in driving business objectives and delivering exceptional results. With a strong focus on operations management, this individual will oversee a team of 120 FTEs and foster a culture of excellence within the organization.
-
Operations Manager
hace 2 días
San José, San José, Costa Rica Transperfect A tiempo completoTransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.The Operations Manager is responsible for the day to day live time management of the call center with multiple...
-
Office Operations Manager
hace 4 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo**Job Overview**We are looking for an Office Operations Manager to join our team at Bill Gosling Outsourcing. As an administrative assistant, you will be responsible for providing high-level administrative support to our senior management team, ensuring seamless day-to-day operations and facilitating strategic initiatives.Key Responsibilities:Manage...
-
Accounting Operations Manager
hace 2 días
San José, San José, Costa Rica Marriott International, Inc A tiempo completo**Job Brief**">">The Accounting Operations Manager is accountable for leading the accounting teams to ensure accurate and timely financial reporting, compliance with regulatory requirements, and efficient use of resources. This includes developing and implementing policies and procedures to drive business results and improve processes.**Key...
-
Manager, Technology Operations
hace 3 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Manager, Technology Operations - Santa Ana, Costa Rica**Do you want to do work on a massively global scale with a FINTECH company that is poised to revolutionize the industry?Come join our growing team and help shape our company's digital capabilities and revolutionize an industryJoin Western Union as Manager, Technology Operations.**Motivated by our...
-
Payment Operations Manager/program Manager
hace 13 horas
San José, Costa Rica Intelliswift Software, Inc. A tiempo completo**Job Title**:Payment Operations Manager/Program Manager ** Location**:San Jose, CA (Hybrid) **Duration**:6+ months contract with possible extension **Contract Type**:W2 Only **Pay Range**:$50.28 - $54.28 per hour We are seeking a Payment Operations Manager to support, optimize, and scale our strategic partnerships. Within our Payments and Financial...