Customer Service Analyst
hace 3 semanas
Customer Service Analyst
En Kimberly Clark nos enfocamos en atraer y retener, a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente laboral para trabajar.
En este momento nos encontramos buscando el puesto **Customer Service Analyst** para apoyar el proceso en Latinoamérica (LAO).
**MISIÓN DEL PUESTO**
Asegurar un alto nível de servicio mediante una adecuada gestión de clientes, garantizando que cada venta se logre con el mejor nível de servicio posible (con la menor cantidad de faltantes y devoluciones), además de desarrollar relaciones estratégicas con todo el entorno, para ser capaz de influir y obtener mejores resultados.
**RESPONSABILIDADES DEL PUESTO**:
- Asignar el inventario a las órdenes de compras recibidas.
- Mantener informado al Centro de Distribución (CEDI) del volumen de ventas a Clientes Oro o Área Comercial.
- Revisar los indicadores de nível de servicio y el Fill rate (mide la mercancía entregada con relación al total del pedido) de los Clientes Oro con el Equipo Comercial.
- Dar seguimiento a níveles de inventario según la proyección de demanda (forecast) o en el caso de Walmart, proyecciones de compra (REC SHIPS).
- Procesar pedidos de muestras solicitados por el Área de Marketing a las áreas de Kimberly-Clark Professional y de Consumo.
- Participar en la reunión de Ventas y Operaciones Ejecutivas (S&OE CR) en caso de ser necesario en las Áreas Kimberly-Clark Professional y Clientes Gold.
- Verificar el correcto ingreso de órdenes de compra de clientes internos y externos
- Dar seguimiento diariamente a alertas de devolución que brinda el equipo de transporte.
- Velar en el Área de Consumo por que los códigos de productos SKUS en building blogs (códigos de productos con promociones especiales) tengan el precio de lista correcto y los descuentos correctos en SAP.
- Iniciar acciones correctivas y preventivas cuando se requiera y desarrollar actividades de mejora continua en los procesos.
- Mantener actualizadas las bases de datos y archivos de Indicadores Clave de Rendimiento (KPI) con información del área.
- Liderar en el Área de Consumo con los KAMS (Key Account Managers por sus siglas en inglés, lo cual significa Gerentes de Cuentas) las reuniones para el cierre del phasing y el cierre de mes.
**REQUISITOS DEL PUESTO**:
- Mínimo un 85% del Bachillerato completo en Ingeniería Industrial, Administración de Empresas, Comercio Internacional o carrera afín.
Deseable Maestría en Logística o Administración
- Manejo de Inglés intermedio.
- Experiência con el uso del paquete de Office
- Disponibilidad para trabajar desde distntas oficinas: CEDI Las Brisas Desamparados, Site Plaza Tempo Escazu y Planta Coris, Cartago, asi tambien para realizar working from home
Deseado:
- Manejo de SAP
- Manejo de Power BI
- Diseño de presentaciones ejecutivas
- Disponibildad para realizar visitas a clientes en GAM y Zonas Rurales de CR
**COMPETENCIAS**:
**Global VISA and Relocation Specifications**:
**Primary Location**: Costa Rica - San Jose
**Additional Locations**:
**Worker Type**: Employee
**Worker Sub-Type**: Regular
**Time Type**: Full time
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