Client Support Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Description Job description   Description Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions.
We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases.
With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention.
Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow.
Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development.
Join us at www.experian.com/careers to be part of our team.
You will support a team of Account Executives and build relationships with clients directly while working with other teams on different responsibilities requiring completing tasks such as: researching billing, liaising between clients and our client support, technical and data teams, onboarding new members, supporting API setups, training on reading credit reports, and using the online portal.
You will email and talk to clients and other teams directly.
You will be mostly remote, but occasional meetings or training in office will occur.
Qualifications Qualifications Minimum 3+ years of Customer Service Proficiency in English, written and oral Research and Analytical Skills Problem solving skills Excellent organization and follow up/tracking skills Partner with our teams.
Additional Information Benefits/Perks: Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
This is a fully remote job opportunity.
#LI-Remote Our uniqueness is that we celebrate yours.
Experian's culture and people are important differentiators.
We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on.
Experian's people first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few.
Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success.
Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age.
If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.



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