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Client Support Specialist
hace 4 semanas
**Company Description** Experian **is the world's leading global information services company.
During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.
We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 22,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
- Coordinates communication with clients to implement product or service changes regarding security, membership, and legal.
- Holds meetings with clients / prospects using the telephone in conjunction with web based tools.
- Identifies product-cross sell and up-sell opportunities and either takes the lead or refers them to sales personnel.
- Researches and identifies sales and service opportunities for potential clients within assigned production center/ business units or specific accounts across all solution suites.
Provides customer intelligence to sales and marketing functions to position our offerings effectively.
- Provides product training to users to ensure effective client utilization of Experian services.
- Communicates client account maintenance needs and requests to appropriate personnel.
- Maintains contact with product and service users to enhance client relationship.
- Additional responsibilities include; managing batch programs, assist with DaaS implementation, consult with Programs/Process/Compliance, cross-sell/upsell where appropriate, transmission/file maintenance, generate Spec/Cover Letters, invoice programs.
manage audits, manage batch research, subcode setup, configuration changes, volume/revenue reports, pricing maintenance and custom reports.
**Qualifications**
- Bachelor's degree or equivalent experience preferred
- Good knowledge of consumer credit reporting marketplace and willingness to learn more
- At least 2 years of experience in client facing/sales/account management roles.
- Advanced english level
- Comfortable operating within a teamed selling approach with energy and sense of ownership
- Good oral and written communication skills
- Self-starter with drive to learn independently and in a structured environment
- Good customer service and follow-up skills
- Willingness to volunteer for activities as member of a teamed account selling approach
- Good organizational and project management skills
- Good problem solving and analytical skills
- Strong PC skills - Excel, Word, PPT, MS Office, Salesforce
- Good presentation skills and ability to lead engaging meetings
- Willingness to learn industry and capabilities of Experian
- Comfortable operating within a teamed selling approach with energy and sense of ownership
**Additional Information** Experian Careers - Creating a better tomorrow together**
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to work for**.
In addition, for the last five years we've been named in the 100 "**World's Most Innovative Companies**" by Forbes Magazine.
With a focus on our employees, we have been certified for the third time as **Great Place To Work (GPTW)**.
Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle.
Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_.
_We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.
For more than 125 years, we've helped people and economies flourish - and we're not done.
We take our people's agenda very seriously.
We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on.
See our DEI work in action
The power of YOU.
We are building a culture where everyone is comfortable bringing their whole self to work.
A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.
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