Customer Support Supervisor
hace 1 día
At TreviPay, we believe loyalty begins at the payment.
Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables.
With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
This position requires an individual with a high level of organization skills in providing innovative solutions when supporting a team that exceeds customer expectations.
The ability to multitask and display a sense of urgency is critical to this role.
The Customer Support Supervisor is a seasoned leader working with internal teams along with external clients, merchants and customers to maximize program participation while excelling at professional communication, productivity, problem solving, team leadership, innovation and strategic initiatives.
In addition to this, the role will ensure a mindset of continuous improvement (i.e.
processes, procedures, team and individual development) with the express intent of driving world class service for the organization.
Principal Duties and Responsibilities:
- Ensure that an extraordinary customer experience is provided on every interaction with both internal and external customers
- Promote a culture of continuous improvement by studying, evaluating, re-designing and documenting processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Oversee incoming and outgoing communications to ensure timely, accurate and professional responses
- Set, monitor and frequently review team goals and metrics
- Meet regularly with each team member to review metrics, provide feedback and coaching, and address concerns
- Recognize potential system defects and escalate internally when appropriate
- Handle escalated situations and act urgently when necessary
- Foster the growth and effective operation of the team by coordinating and scheduling appropriate training sessions, and developing training documentation
- Manage client relationships by providing top level support
- Energize and motivate the team through strong leadership, clear communication and by setting a positive and professional example
- Performs other general duties as assigned
Required Experience, Skills and Abilities:
- Minimum of 4 years' experience supervising Customer Service personnel in a call center environment
- Excellent interpersonal skills and ability to motivate the team and create a supportive working relationship
- Excellent professional verbal and written communication skills
- Detailed oriented; strong organizational skills
- Strong critical thinking and analytical skills
- Independent decision making and delegation experience
- Advanced computer skills, especially in Microsoft Word & Excel
- Experience with Service Cloud is a plus
- Ability to identify the root cause of a problem and develop solutions to mitigate
- Interdepartmental and customer relationship skills
- Work schedule flexibility
- Multiple languages a plus
At TreviPay we believe:
- in saying yes to unique and challenging requirements
- empowered team members are creative team members
- our products make the customer's day just a little bit better
- work/life balance makes us all more effective
- #LI-TG1_
-
Senior Customer Support Supervisor
hace 1 día
San José, Costa Rica Uber A tiempo completo**ABOUT THE ROLE**Our successes are attributed to our people who are relentless to help others in any way we can.The right time is always "now" when joining Uber and the Greenlight area; Uber earners are our most important customers, and we're creating a great customer service experience for them.Uber Greenlights help new earners get on the road for the...
-
Customer Support Lead
hace 1 día
San José, Costa Rica Third-Party Job Posts A tiempo completoCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types.Named the No.1 PMS and No.1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
-
Senior Supervisor
hace 1 día
San José, Costa Rica Support Services Group A tiempo completoSupport Services Group is looking for a **Senior Supervisor**, you will be responsible to prepare the service quality plan, manage Outbound Sales team, ensure process compliances, team KPI's Compliances with the objective to achieve the company goals.**Responsibilities**:Responsible for the correct production floor development of one of the most important...
-
Hbs Supervisor
hace 5 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExcellent English communication skills (written & oral) - At least 6 months experience in a previous Team Manager/Supervisor role OR 1 year experience within HBS Central Operations - Previous Heavy-Bulky and Services (HBS) experience - Proven experience developing talent - Project management experience - Ability to explain technical details in simple terms -...
-
Customer Service Supervisor
hace 6 días
San José, San José, Costa Rica Cmacgm A tiempo completoCMA CGM is a global leader in shipping and logistics, serving over 420 ports worldwide. As a Customer Service Supervisor, you will play a key role in defining processes, procedures, and e-services to drive account management success.Our team is committed to delivering exceptional customer experiences, and we're looking for a skilled professional to support...
-
Customer Service Supervisor
hace 6 días
San José, Costa Rica TransPerfect A tiempo completoTransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Customer Service Supervisor is responsible for overseeing the day-to-day activities of their team and...
-
Customer Support Team Lead
hace 3 días
San José, San José, Costa Rica Trevipay A tiempo completoAbout TreviPayTreviPay is a global B2B payments and invoicing network that provides choice and convenience to buyers, opening new markets and automating accounts receivables. With integrations to top eCommerce and ERP solutions, as well as flexible trade credit options, we bring 40 years of experience serving leaders in manufacturing, retail, and...
-
Customer Service Representative
hace 5 días
San José, San José, Costa Rica Emerson A tiempo completo**Overview**Emerson is seeking a highly motivated Customer Service Representative to join our Application and Technical Support team. In this role, you will provide exceptional customer service and support for our US customers.**Job Summary**The Customer Service Representative will be responsible for managing and resolving customer inquiries related to order...
-
Supervisor, Operations
hace 1 día
San José, Costa Rica Western Union A tiempo completo**Supervisor, Operations - Santa Ana, Costa Rica**Do you aspire to raise the standard in customer service excellence?Would you like to work in an environment where your creative thinking is valued to improve operational performance?Join Western Union as a Supervisor, Operations.**Motivated by our values: purpose driven, globally minded, and trustworthy &...
-
Customer Support Specialist
hace 3 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAt Amzn Support Srvcs Costa Rica, we are dedicated to providing world-class support to our global partners. We are seeking a highly skilled Customer Support Specialist to join our team and contribute to our mission of delivering exceptional service.**Company Overview:**Our company acts as the primary interface between Amazon and our Sellers and Vendors. We...
-
Customer Support Professional
hace 4 días
San José, San José, Costa Rica Trevipay A tiempo completoBecome a B2B Payments Expert at TreviPayWe are seeking a highly skilled Customer Support Representative to join our team at TreviPay, a leading provider of global B2B payments and invoicing solutions. As a key member of our customer-facing team, you will be responsible for delivering exceptional support to our clients and merchants.Our ideal candidate is a...
-
Customer Support Engineer
hace 1 día
San José, Costa Rica Appvance.Ai A tiempo completo**About the Role**:To further accelerate, Appvance is seeking an experienced Customer Support Engineer to join our Customer Success Team.You will be responsible for day-to-day technical interactions with our most high-visibility clients and partners.A major function of this role is collaborating with Development and Services teams to ensure delivery of...
-
Supervisor, Fulfillment Operations
hace 1 día
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a Fulfillment Operations Supervisor.Our team is responsible for overseeing day to day operations of Smartsheet's processing order downgrades, upgrades and activations.You will supervise the Fulfillment Operations team with the goal of providing timely processing and fulfillment of all Smartsheet sales assisted subscription products,...
-
Customer Support Specialist
hace 5 días
San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completoCompany OverviewTeleperformance Costa Rica is a leading company in the customer service industry.Job SummaryWe are seeking a highly skilled and motivated Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing excellent customer service to our clients through various communication...
-
Customer Service Representative
hace 5 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are seeking highly motivated and detail-oriented individuals to join our team as Selling Partner Support Associates. In this role, you will be the primary interface between Amazon, our Sellers and Vendors.Key Responsibilities:Demonstrate ownership of every Seller interaction to achieve successful first-time resolution on all contacts.Utilize...
-
Manager, Customer Support
hace 2 días
San José, Costa Rica Zscaler A tiempo completoCompany Description - we process over 50 billion transactions a day in our cloud to protect our customers. **Job Description**: Provides leadership and direction to the teams that are executing customer support to Zscaler customers. This highly visible role will bring strong client support experience and technical strength related to security practices to...
-
Technical Customer Support
hace 1 día
San José, Costa Rica Dxc Technology A tiempo completoOur DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers.Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.About This RoleTCSC Technical Helpdesk Representative...
-
Customer Support Professional
hace 1 semana
San José, San José, Costa Rica Microport Orthopedics S.A. A tiempo completoOverviewAs a Customer Support Associate at MicroPort Orthopedics S.A., you will play a vital role in ensuring the satisfaction of our customers. This position requires continuous interaction with various departments, distribution networks, carriers, and internal management teams.Key ResponsibilitiesAttend training sessions and seminars to stay updated on new...
-
Customer Support Expert
hace 5 días
San José, San José, Costa Rica Scalelab Inc A tiempo completoJob OverviewWe are seeking a highly skilled CUSTOMER SUPPORT SPECIALIST to join our team at Scalelab Inc.
-
Customer Service Support Specialist
hace 5 días
San José, San José, Costa Rica Oracle A tiempo completoAbout the RoleAs a member of our Support organization, you will play a crucial role in delivering exceptional customer service and solutions to the Oracle customer base. This involves resolving non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support...