Customer Success Project Manager

hace 3 días


San Pedro, Costa Rica Appvance.ai A tiempo completo

This is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality. We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth. To accelerate our growth, Appvance is seeking a Customer Success Manager to join our growing Customer Success Team who can thrive in a fast-paced culture and spearhead technical pre-sales campaigns to prospective Fortune 1000 clients.

You will be responsible for day-to-day business interactions with 5 to 10 of our most high-visibility clients and partners. You will manage the client relationship, service their business needs, facilitate their technical requests, onboard new clients and track their progress, and identify up-selling opportunities. A major function of this role is project management ensuring that customer requests are resolved in a timely manner. You will be partnered with a Customer Support Lead/Trainer who will manage the technical relationship You're an excellent fit for us if you see yourself as an extension of the client’s own team, and you’re highly organized, detail-oriented, collaborative, and think quickly on your feet. This is an excellent job for anybody looking for career growth opportunities in Customer Success We're a small team - there's a lot of opportunity for impact.

Duties/Responsibilities:

- The primary point of contact throughout the customer lifecycle (post-sales)
- Enable the customer to derive the promised business value from our software and services solutions
- Onboard the customer following the Appvance structured process
- Provide structured and ad hoc training and mentoring as needed
- Drive timely resolution of customer issues
- Project manage all aspects of the project including reviewing solutions provided by support and services team members and make recommendations
- Ensure customer stated success criteria are met
- Drive customer happiness metrics for satisfaction and loyalty
- Constantly innovate and improve processes and procedures and drive friction out of all customer interactions

Required Skills/Abilities:

- Excellent verbal and written communication skills in English
- Excellent interpersonal skills with good negotiation tactics
- Ability to create and implement processes, policies, and procedures for Customer Success
- Proactive and independent with the ability to take initiative
- Excellent time management skills with a proven ability to meet deadlines
- Proficient with or the ability to quickly learn modern project management tools
- Proficient with Microsoft Office Suite
- Accountability and personal organization are essential
- Experience analyzing and optimizing the existing processes in the Customer Success team
- Passion for learning new technology and evangelizing to others

Qualifications:

- PMP (or equivalent) Certified
- At least 2+ years in a Customer Facing
- At least 2+ years of project management

Company Overview:
tOmy0ulyq3



  • San Pedro, Costa Rica Appvance.ai A tiempo completo

    Appvance is headquartered in Santa Clara, California, with offices in Costa Rica, Rochester NY, and India. Investors in the company include Javelin Ventures, Kayne Capital, TRIHold Co, Social Internet Fund and Funders Club. Appvance is seeking an experienced Customer Success Manager to join our growing Customer Success Team. You will be responsible for...


  • San Francisco, Costa Rica Wrike Careers Page A tiempo completo

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Splunk builds a safer and more resilient digital world, focusing on the delivery of secure and reliable solutions. As a leading security and observability platform provider, we pride ourselves on creating an amazing career destination that values diversity and authenticity.Role OverviewIn our rapidly growing Professional Services organization, Project...

  • Project Manager

    hace 7 meses


    San Pedro, Costa Rica CRG Solutions A tiempo completo

    We are looking for an outstanding Project Manager responsible for delivering, coordinating, managing, and supporting ORCHESTRATE implementations. The Project Manager takes ownership and responsibility for project planning and execution and client success on project tasks throughout the assigned duration. This role specializes in managing day-to-day tasks for...

  • Customer Success Manager

    hace 2 semanas


    San José, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Customer Success Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Aruba is redefining the...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Unlock Your Potential as a Global Customer Success Program Manager at SplunkSplunk is pioneering the digital world, creating a safer and more resilient environment for all. As a trusted partner to leading enterprises, we utilize our unified security and observability platform to safeguard their digital systems. Our people are the driving force behind...


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....

  • Manager, Customer Success

    hace 2 semanas


    San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    At ServiceNow, we empower our customers to achieve their business goals through innovative technology and exceptional customer success.As a Customer Success Manager at ServiceNow, you will play a critical role in ensuring our customers derive maximum value from our products.We are seeking a highly motivated and experienced professional to join our team as a...


  • San José, Costa Rica Smartsheet A tiempo completo

    As **Customer Success Renewal Manager**, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...

  • Customer Success Manager

    hace 1 semana


    San José, Costa Rica Zscaler A tiempo completo

    Company Description Traditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation. Zscaler has been a leader in Gartner’s MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator). We are well...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    5+ years managing a team of 8+ Senior Customer Success Managers/Account Managers, Project Managers or Program Managers. - 6+ years professional experience within Customer Success Management, Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service...


  • San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

    **Customer Success Specialist Role at Stage 4 Solutions Inc**We are seeking a skilled Customer Success Specialist to join our team at Stage 4 Solutions Inc. This position will focus on ensuring customer success by enhancing the customer lifecycle journey, driving adoption of our technology, managing support escalations and renewals.This is a 6-month contract...


  • San José, Costa Rica Microsoft A tiempo completo

    The **Sr. Customer Success Account Manager,** will be part of our **Customer Success** organization. Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...


  • San José, San José, Costa Rica Zenoti A tiempo completo

    At Zenoti, we empower our clients to deliver exceptional customer experiences that drive business growth and loyalty. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their goals and exceed their expectations.Key Responsibilities:Build strong customer relationships and identify opportunities to drive growth and...


  • San José, Costa Rica Hashicorp A tiempo completo

    **About the role** The Associate Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts. You will do this by understanding customer goals and the outcomes...


  • San José, Costa Rica Hashicorp A tiempo completo

    **About the role...** The Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts. You will do this by understanding customer goals and the outcomes prescribed to...


  • San José, Costa Rica CommandLink A tiempo completo

    **About Command|Link** Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors...


  • San Francisco, Heredia, Costa Rica Kareo A tiempo completo

    About KareoKareo is a leading provider of healthcare software solutions, dedicated to helping medical practices thrive.Salary RangeThe estimated annual salary for this role is $80,000 - $120,000, depending on location and experience.Job Description: Platform Implementation Success ManagerWe are seeking an experienced Platform Implementation Success Manager...