Payment Processing Associate

hace 3 semanas

Santa Ana, Costa Rica Convera A tiempo completo

Banking Payments Investigator
As a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are adhered to and investigative duties are managed and resolved in accordance with the client’s expectations.

**You will be responsible for**:

- Resolve multi-channel payment queries, providing immediate answers were possible and referring to banking partners when necessary.
- Identify Time/Rate critical buybacks/reissues and action with urgency to limit potential loss to Convera or our customer.
- Ensure appropriate accounting proof is present prior to actioning any repurchase request.
- Act as the bridge between our banking partners and internal customers both in writing and verbally as required.
- Identify and initiate the proper bank message to resolve payment breaks. Amendments, Recalls, Tracers, Bank Charges Inquiry, Respond to Compliance RFI
- Communicate frequently with the correspondent bank network to help resolve payment investigations.
- Ability to navigate a computerized data entry system, good knowledge of internal systems
- Advanced ability to read and interpret bank messages
- Advanced mathematical ability
- Good knowledge of local and international payment methods
- Good knowledge of FX markets and commercial awareness
- Ability to update process documents and Standard Work Sheets
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Professional telephone manner with an ability to develop rapport with banking partners and internal stakeholders
- Excellent written and verbal communication skills in the English language

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including:

- Market competitive monthly gross salary
- Opportunity to earn an annual bonus
- Great career growth and development opportunities in a global organization
- A flexible approach to work
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
- Paid volunteering opportunities (5 days per year)

  • Associate, Payment Processing Operations

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Payment Processing Operations - Santa Ana, Costa Rica** Would you like to play a key role in ensuring that our business clients’ payments are processed in a timely and accurate manner? Are you detail-orientated, with a strong analytical mindset? Join Western Union as an Associate, Payment Processing Operations. **Western Union powers your...

  • Associate, Payment Processing Operations

    hace 4 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    Associate, Payment Processing Operations - Santa Ana, Costa Rica Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to moving money for the better? Join Convera as an Associate, Payment Processing Operations. Motivated by our...

  • Associate, Payment Processing Operations

    hace 2 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    Associate, Payment Processing Operations - Santa Ana, Costa Rica Are you looking to build a career in the financial services sector? Are you interested in joining a dynamic operations team within a global FinTech company? Join Convera as Associate, Operations. Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High...

  • Associate, Payment Processing Operations

    hace 3 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    Payments Processor (Shift pattern Mon to Fri - 7:30am to 4pm) Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to making money move easy? Join our Global Payments team here at Convera as a Payment Processing Associate. About...

  • Specialist, Payment Processing Operations

    hace 3 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    **Payment Processing Associate - (Shift pattern**: Sunday to Thursday - 6pm to 12am) Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to making money move easy? Then join our Global Payments team here at Convera as a Payment...

  • Associate, Payment Processing Operations

    hace 3 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    **Payment Processing Assistant - (Shift pattern**: Sunday to Thursday - 3pm to 10pm) Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to making money move easy? Then join our Global Payments team here at Convera as a Payment...

  • Specialist, Payment Processing

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Payment Processing - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery meets customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational...

  • Specialist, Payment Processing Operations

    hace 4 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Payment Processing Operations - **Santa Ana, Costa Rica** Think you can keep operations ticking while motivating your team? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Specialist, Payment Processing Operations. **Motivated by our values: purpose driven, globally...

  • Specialist, Payment Processing Operations

    hace 1 día

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Payment Processing Operations - **Santa Ana, Costa Rica** Think you can keep operations ticking while motivating your team? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Specialist, Payment Processing Operations. **Motivated by our values: purpose driven, globally...

  • Specialist, Payment Processing

    hace 7 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Payment Processing - Santa Ana, Costa Rica** Are you interested in developing data science and analysis skills using complex and robust data on a time of high performing data analysts? Are you self-motivated, ready to learn, and open to a fun and collaborative team environment? Join the Western Union Compliance Systems and Analytics (CS&A)...

  • Specialist, Payment Processing

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Payment Processing - Santa Ana Costa Rica** Think you can keep operations ticking while motivating your team? How about offering up your skills in a global business that is committed to moving money for the better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated,...

  • Payment Processing Associate

    hace 2 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    JOB PROFILEFORM Job Information **Job Title**: Banking Payments Investigator Compensation Grade: Grade 7 **Department**: Global Client Services Job Code: 7239 **Job Family Group**: Operations Job Family: WUBS Operations **Work Location**: Global TBC Management Level: All Other Positions **Reports To**: Team Leader, Client Service Investigations...

  • Specialist, Payment Processing Operations

    hace 2 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    Associate, Operations - Santa Ana, Costa Rica Are you looking to build a career in the financial services sector? Are you interested in joining a dynamic operations team within a global FinTech company? Join Convera as Associate, Operations. Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully...

  • Customer Support Associate

    hace 5 días

    Santa Ana, Costa Rica Convera A tiempo completo

    **Job Summary**: The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for...

  • Customer Support Associate

    hace 5 días

    Santa Ana, Costa Rica Convera A tiempo completo

    **ob Summary**: The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for...

  • Customer Support Associate

    hace 5 días

    Santa Ana, Costa Rica Convera A tiempo completo

    **Job Summary**: The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for...

  • Associate Collector

    hace 3 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate Collector - Santa Ana, Costa Rica** Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector. **Western Union powers your pursuit.** We are looking for someone who would...

  • Customer Support Associate

    hace 3 días

    Santa Ana, Costa Rica Convera A tiempo completo

    **Job Summary**: - The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. - This role supports and encourages Clients in using online digital tools and identifies opportunities for...

  • Associate Collector

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate Collector - Santa Ana, Costa Rica** Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector. **Western Union powers your pursuit.** We are looking for someone who would...

  • Associate Collector

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate Collector - Santa Ana, Costa Rica** Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector. **Western Union powers your pursuit.** We are looking for someone who would...