Customer Support Associate

hace 4 días


Santa Ana, Costa Rica Convera A tiempo completo

**Job Summary**:
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.

This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team

**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.

Maintain accurate SFDC records

Ensure that client requests are handled on time and with accuracy

Participate in team initiatives as needed

Identifies areas of improvement and put them forward to the team

Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels

Adhering to compliance and regulatory requirements while delivery high level customer



  • Santa Ana, Costa Rica Convera A tiempo completo

    **Costumer Support Associate (English and French Speaking).** ***The role of the Customer Support Associate is to facilitate a positive journey for Clients through the efficient and timely handling of pre **You will be responsible for**: Request Handling - Pre & post-transaction queries. - Resolve multi-channel Customer transaction queries providing...


  • Santa Ana, Costa Rica Convera A tiempo completo

    **Job Summary**: The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for...


  • Santa Ana, Costa Rica Convera A tiempo completo

    **ob Summary**: The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for...

  • Customer Service Nz

    hace 2 días


    Santa Ana, Costa Rica Convera A tiempo completo

    **Costumer Support Associate** The role of the Customer Support Associate is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Customer satisfaction and retention. **You will be responsible for**: **Request Handling - Pre & post-transaction queries** - Resolve multi-channel...


  • Santa Ana, Costa Rica Convera A tiempo completo

    **Costumer Support Associate** The role of the Customer Support Associate is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Customer satisfaction and retention. **You will be responsible for**: **Request Handling - Pre & post-transaction queries** - Resolve multi-channel...


  • Santa Ana, Costa Rica Convera A tiempo completo

    **Costumer Support Associate (French and English speaking)** ***JOB REQUIREMENTS**: - 1 years' experience in a busy team in a client-facing function within the financial services sector. - A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture. - Ability to lead by...


  • Santa Ana, Costa Rica Convera A tiempo completo

    As a Customer Care Specialist with Convera based in our Costa Rica office, you will be responsible to provide Best in Class Care to Convera customers from first contact through to resolution or where cases are not resolved within the expected timeframes leading to dissatisfaction or complaint. This role will bridge the gap between what our customers need and...


  • Santa Ana, Costa Rica Oracle A tiempo completo

    Customer Service Admin Support A4-2300013J **Applicants are required to read, write, and speak the following languages***: English, Portuguese **Preferred Qualifications** Associate Dispatch Coordinator The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area is handled on a timely fashion,...


  • Santa Ana, Costa Rica Ingram Micro A tiempo completo

    **Description** **Essential responsibilities for the role**: - Provide operational support to our sales team, vendor partners, and customers - Enter and process sales orders and renewals - Secure pricing, SKU set up, and inventory management - Review and verify the accuracy of requests and transactions, then complete accordingly - Maintain records...


  • Santa Ana, Costa Rica Convera A tiempo completo

    **Responsibilities**: - Ensure that all relevant information is input accurately and completely into SFDC and is updated each time an action is carried out relating to that client. - Update cases and clients regularly, in accordance with agreed SLAs. - Act as bridge between Sales, Client and Operations **Communication**: - Maintains focus on personal and...