Customer Service-sales Support-bilingual

hace 4 horas

Santa Ana, Costa Rica Ingram Micro A tiempo completo

**Description**

**Essential responsibilities for the role**:

- Provide operational support to our sales team, vendor partners, and customers
- Enter and process sales orders and renewals
- Secure pricing, SKU set up, and inventory management
- Review and verify the accuracy of requests and transactions, then complete accordingly
- Maintain records associated with the transaction and prepare related reports as needed
- Handle customer inquiries and resolve support issues with the customer, vendor, and associate team members to help deliver an outstanding customer experience
- Provide order status, delivery/shipment dates, inventory/product availability, pricing/quotes, and other related questions.
- Serve as an advocate for the customer; problem-solving & helping them navigate through Ingram Micro to get an answer or resolution
- Suggest and develop operational and process improvements to better serve our customers

**Requirements**:

- Excellent written and verbal communication skills
- Recent experience using the MS Office suite including Excel, Outlook, and Word
- A strong customer focus with a proven track record of delivering best in class customer support
- Any kind of administrative/data entry/call center experience is preferred
- Collaboration skills
- The ability to be an individual contributor that is part of a greater team
- Ability to problem-solve and manage time efficiently
- Minimum High School diploma (or equivalent) is required, secondary degree is preferred

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