Empleos actuales relacionados con Customer Support Associate - Santa Ana - Convera
-
Customer Support Associate
hace 1 semana
Santa Ana, Costa Rica Convera A tiempo completo**Costumer Support Associate** The role of the Customer Support Associate is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Customer satisfaction and retention. **You will be responsible for**: **Request Handling - Pre & post-transaction queries.** - Resolve...
-
Customer Support Associate
hace 2 semanas
Santa Ana, Costa Rica Convera A tiempo completo**Costumer Support Associate/Collector** **You will be responsible for**: **Outstanding Invoices -50% of the time** - Daily monitoring of outstanding invoices. - Thorough investigation before contacting the customer. - Intellimatch / Sales Force updated with contact made and conversation around outstanding's. - Daily reporting to the GTM team and Operations...
-
Business Support Associate
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Business Support Associate - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as an Business Support Associate. **Western Union powers your pursuit.** **Role Responsibilities** -...
-
Customer Support Associate
hace 2 semanas
Santa Ana, Costa Rica Convera A tiempo completo**Costumer Support Associate (French and English speaking)** ***JOB REQUIREMENTS**: - 1 years' experience in a busy team in a client-facing function within the financial services sector. - A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture. - Ability to lead by...
-
Customer Service Admin Support A4
hace 2 semanas
Santa Ana, Costa Rica Oracle A tiempo completoCustomer Service Admin Support A4-230000F2 **Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese **Preferred Qualifications** Preferred Qualifications - External Associate Dispatch Coordinator The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making...
-
Customer Service Admin Support A4
hace 2 semanas
Santa Ana, Costa Rica Oracle A tiempo completoCustomer Service Admin Support A4-220009Y1 **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Associate Dispatch Coordinator The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area is handled on a timely fashion,...
-
Customer Service Admin Support A4
hace 5 días
Santa Ana, Costa Rica Oracle A tiempo completoCustomer Service Admin Support A4-2300010S **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Associate Dispatch Coordinator The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area is handled on a timely fashion,...
-
Customer Support Associate
hace 1 semana
Santa Ana, Costa Rica Convera A tiempo completo**Responsibilities**: - Ensure that all relevant information is input accurately and completely into SFDC and is updated each time an action is carried out relating to that client. - Update cases and clients regularly, in accordance with agreed SLAs. - Act as bridge between Sales, Client and Operations **Communication**: - Maintains focus on personal and...
-
Associate Dispatch Coordinator
hace 3 días
Santa Ana, Costa Rica Oracle A tiempo completoAssociate Dispatch Coordinator-22000G5U **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Associate Dispatch Coordinator The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area is handled on a timely fashion,...
-
Customer Service Admin Support A4
hace 2 semanas
Santa Ana, Costa Rica Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Customer Support Associate
hace 1 semana
Santa Ana, Costa Rica Convera A tiempo completoClient Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre **We are looking to someone to cover ANZ region**: 2:30pm - 9:30pm or 3:00-10:30pm Costa Rica Time, Sunday to Thursday. Duty/Responsibility Percentage of Time Request Handling - Pre & post-transaction queries - Resolve multi-channel Client...
-
Customer Service Associate
hace 4 días
Santa Ana, Costa Rica Convera A tiempo completoThe role of the **Associate - Client Services **is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the...
-
Associate Collector
hace 7 días
Santa Ana, Costa Rica Western Union A tiempo completo**Associate Collector - Santa Ana, Costa Rica** Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector. **Western Union powers your pursuit.** We are looking for someone who would...
-
Associate, Settlement Operations
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Associate, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Digital and Retail Settlement Operations sound exciting to you? How about bringing your analytical skills to a global business that is committed to moving money for better? Join Western Union as Associate, Settlement Operations. **Motivated by our values: Purpose...
-
Associate, Anti Money Laundering Compliance
hace 2 semanas
Santa Ana, Costa Rica Western Union A tiempo completo**Associate, Anti Money Laundering Compliance - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy recognizing and analyzing patterns? Join Western Union as an Associate, Anti Money Laundering Compliance. **Western Union powers your pursuit.** We are...
-
Customer Administration Associate
hace 4 días
Santa Ana, Costa Rica Convera A tiempo completoCustomer Administration Associate - Ops - KYC As a Customer Administration Associate at Convera based in our Costa Rica office, you will build client accounts on our bespoke systems to allow Go To Market (front office) teams get the transactions and revenue required to help meet our targets. You will also be responsible for maintaining all existing client...
-
Associate, Payments
hace 1 semana
Santa Ana, Costa Rica Western Union A tiempo completo**Associate Payments - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery meets customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational enhancements and...
-
Associate, Payments
hace 3 días
Santa Ana, Costa Rica Western Union A tiempo completo**Associate Payments - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery meets customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational enhancements and...
-
Payments Associate
hace 2 días
Santa Ana, Costa Rica Western Union A tiempo completo**Payments Associate - **Santa Ana, Costa Rica** Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to moving money for better? Join Western Union as a Payments Associate. **Motivated by our values: purpose driven, globally...
-
Customer Support Associate
hace 1 semana
Santa Ana, Costa Rica Convera A tiempo completoResponsible for the delivery of outstanding customer service & quality in accordance with Service Level Agreements. To provide a first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence. Demonstrate high levels of motivation and target focused, able to work under...
Customer Support Associate
hace 3 semanas
**Job Summary**:
The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team
**Duty/Responsibility**:
Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
Maintain accurate SFDC records
Ensure that client requests are handled on time and with accuracy
Participate in team initiatives as needed
Identifies areas of improvement and put them forward to the team
Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels
Adhering to compliance and regulatory requirements while delivery high level customer services experience to the clients.
