Payment Processing Associate

hace 4 días

Santa Ana, Costa Rica Convera A tiempo completo

JOB PROFILEFORM

Job Information

**Job Title**: Banking Payments Investigator Compensation Grade: Grade 7

**Department**: Global Client Services Job Code: 7239

**Job Family Group**: Operations Job Family: WUBS Operations

**Work Location**: Global TBC Management Level: All Other Positions

**Reports To**: Team Leader, Client Service Investigations SalesClassification: Not Applicable

**EVP**: President -Global Payments Date Submitted: TBC

Job Summary

The Banking PaymentsInvestigator’s primary function is to facilitatethe effective identification and resolution of customer and banking partner enquiries related to payment transactions.

The role is responsible forbuilding and maintainingrelationships with key internal and externalstakeholders to ensure SLAs and KPIs are adhered toand investigative duties are managed and resolved in accordance withclients’expectations.

The team acts as abridge between our banking partners and internal stakeholders.

Job Responsibilities

Duty/Responsibility Percentage of Time
- Resolve multi-channel payment queries, providingimmediate answers were possible and referring to banking partners when necessary.
- Providesupport toCustomer in a timelyand professional manner; supporting the collection of Customer information as required
- Adhere to agreed KPIs and SLAs.

50%

Repurchase and Reissue Transaction Entry
- Accurately processcancellations, reissues, and refunds requests in accordance withagreed SLAs
- IdentifyTime/Rate critical buybacks/reissues and action with urgency to limit potential loss to WUBS or our customer.
- Ensure appropriate accountingproof is present prior to actioning any repurchase request.

25%

Banking Relationships
- Act as the bridge between our banking partners and internal customers both in writing and verbally as required.
- Identifyand initiatethe proper bank message to resolve payment breaks. Amendments, Recalls, Tracers, Bank Charges Inquiry, Respond to Compliance RFI
- Communicate frequentlywith correspondent bank network to help resolve payment investigations.

25%

WU ProfessionalLevel Guidelines(PLG)

PLG Competencies Description
Individual Contributor or People Manager
- Professional individual contributor
- Early acquisition of knowledge and skills for specific area of expertise

**Individual Contributor**:
Leadership
- Empowers self and others to do their best, highest value work.
- Drives and owns professional career and development.
- Contributes to a high performing team and environments.
- Demonstrates the company culture, valuesand behaviors

**Novice**:
Management and Planning
- Understands and adheres with company and function policies/procedures.
- Accountable for quality and delivery of end results
- Brings a continuous improvement mindset.
- Efficiently uses resources - time, budget, etc

**Noviceto Intermediate**:
Business Impact
- Performs routine assignments.
- Developing problem solving capability
- Takes direction from others.
- Spectrum of beginner to intermediate to advanced skills and competencies as required by the role

Noviceto

**Intermediate**:
Customer Focus
- Ensures results positively influence customer experience and team/dept. operations.
- Provideseffective communication.
- Understands our business and our customers; ensures the best customer experience.
- Positively promotes company internally and externally

Noviceto

**Intermediate**:
Experience and Qualifications
- University degree (based on location), High School Diploma or equivalent
- Experience of working in a high-volume environment - desirable.
- Experience of working in Financial Services-desirable

Skill Matrix

Skill Area Description
Technical Skills
- Ability to navigate a computerized data entry system,good knowledge of internal systems.
- Ability to read and interpret bank messages.
- Good mathematical ability
- Knowledge of local and international payment methods
- Knowledge of FX markets and commercial awareness
- Ability to updateprocess documents and Standard Work Sheets

Noviceto

Intermediate

Soft Skills
- High degree of accuracy and attention to detail
- High degree of self-motivation
- Professional telephone manner with an ability to develop rapport with banking partners and internal stakeholders.
- Excellent written and verbal communication skills
- Ability to solve problems.
- Ability to work under pressure.
- Strong teamplayer
- Ability to identifyand implement ways of improving efficiency.
- Networks to build internal relationships

Intermediate

**Proposed By**:WESTERN UNION

**HR Partner: First Created (Date)**:
**Updated (Date)**:

  • Associate, Payment Processing Operations

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Payment Processing Operations - Santa Ana, Costa Rica** Would you like to play a key role in ensuring that our business clients’ payments are processed in a timely and accurate manner? Are you detail-orientated, with a strong analytical mindset? Join Western Union as an Associate, Payment Processing Operations. **Western Union powers your...

  • Associate, Payment Processing Operations

    hace 3 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    Associate, Payment Processing Operations - Santa Ana, Costa Rica Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to moving money for the better? Join Convera as an Associate, Payment Processing Operations. Motivated by our...

  • Associate, Payment Processing Operations

    hace 5 días

    Santa Ana, Costa Rica Convera A tiempo completo

    Associate, Payment Processing Operations - Santa Ana, Costa Rica Are you looking to build a career in the financial services sector? Are you interested in joining a dynamic operations team within a global FinTech company? Join Convera as Associate, Operations. Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High...

  • Associate, Payment Processing Operations

    hace 2 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    Payments Processor (Shift pattern Mon to Fri - 7:30am to 4pm) Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to making money move easy? Join our Global Payments team here at Convera as a Payment Processing Associate. About...

  • Specialist, Payment Processing Operations

    hace 2 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    **Payment Processing Associate - (Shift pattern**: Sunday to Thursday - 6pm to 12am) Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to making money move easy? Then join our Global Payments team here at Convera as a Payment...

  • Associate, Payment Processing Operations

    hace 2 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    **Payment Processing Assistant - (Shift pattern**: Sunday to Thursday - 3pm to 10pm) Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to making money move easy? Then join our Global Payments team here at Convera as a Payment...

  • Specialist, Payment Processing

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Payment Processing - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery meets customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational...

  • Specialist, Payment Processing Operations

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Payment Processing Operations - **Santa Ana, Costa Rica** Think you can keep operations ticking while motivating your team? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Specialist, Payment Processing Operations. **Motivated by our values: purpose driven, globally...

  • Specialist, Payment Processing

    hace 17 horas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Payment Processing - Santa Ana Costa Rica** Think you can keep operations ticking while motivating your team? How about offering up your skills in a global business that is committed to moving money for the better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated,...

  • Specialist, Payment Processing Operations

    hace 4 días

    Santa Ana, Costa Rica Convera A tiempo completo

    Associate, Operations - Santa Ana, Costa Rica Are you looking to build a career in the financial services sector? Are you interested in joining a dynamic operations team within a global FinTech company? Join Convera as Associate, Operations. Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully...

  • Payment Processing Associate

    hace 2 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    Banking Payments Investigator As a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external...

  • Customer Support Associate

    hace 4 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    **Job Summary**: The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. This role supports and encourages Clients in using online digital tools and identifies opportunities for...

  • Associate Collector

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate Collector - Santa Ana, Costa Rica** Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector. **Western Union powers your pursuit.** We are looking for someone who would...

  • Customer Support Associate

    hace 3 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    **Job Summary**: - The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. - This role supports and encourages Clients in using online digital tools and identifies opportunities for...

  • Associate Collector

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate Collector - Santa Ana, Costa Rica** Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector. **Western Union powers your pursuit.** We are looking for someone who would...

  • Associate Collector

    hace 17 horas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate Collector - Santa Ana, Costa Rica** Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector. **Western Union powers your pursuit.** We are looking for someone who would...

  • Procurement Payment Specialist

    hace 3 días

    Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

    As an Accounts Payable Representative II at Thermo Fisher Scientific, you will play a crucial role in ensuring the smooth operation of the Procure to Pay department. Your primary responsibility will be to process invoices and make timely payments to suppliers while adhering to Service Level Agreements and payment terms.Job DescriptionProcess invoices and...

  • Associate, Payments

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate Payments - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery meets customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational enhancements and...

  • Associate Dispatch Coordinator

    hace 3 días

    Santa Ana, Costa Rica Oracle A tiempo completo

    Associate Dispatch Coordinator-2300007P **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Associate Dispatch Coordinator The Associate Dispatch Coordinator Role is a very fast paced and dynamic role; is responsible of making sure the Area is handled on a timely fashion,...

  • Business Support Associate

    hace 3 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Business Support Associate - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as an Business Support Associate. **Western Union powers your pursuit.** **Role Responsibilities** -...