Specialist, Payment Processing Operations

hace 3 días


Santa Ana, Costa Rica Convera A tiempo completo

**Payment Processing Associate - (Shift pattern**: Sunday to Thursday - 6pm to 12am)

Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to making money move easy? Then join our Global Payments team here at Convera as a Payment Processing Associate.

**Responsibilities**:

- Acts as an escalation point for payment processing teams.
- Ensures that any reconciliation anomalies are investigated thoroughly to conclusion.
- Identifies any trends/training needs as a result of reconciliation items and provides feedback to Team Leaders.
- May assist Team Leader with coordinating and supporting overall successful day-to-day team operations and more complex tasks or resolving issues.
- Work may include managing investigation cases, ensuring prompt and successful case resolution.
- Trains new staff members as well as providing coverage to support different shifts.
- Involved in projects and initiatives to enhance, streamline and automate the existing processes and reduce the risk of errors where applicable.
- Fluency in English (essential)
- Post-secondary education in Finance, Accounting, Economics or Administration preferred, or equivalent plus 4-5 years experience in an Operational environment.
- Ideally a minimum of 2 years progressive experience within the payments
- Strong mathematical, analytical and problem-solving skills.
- Ability to pay strict attention to detail while performing repetitive tasks.
- Ability to learn quickly and operate in a high-paced, high volume, dynamic environment.
- Good knowledge of MS Office.

Please note you must be able to attend our office in Santa Ana twice per week and adhere to a Sunday to Thursday - 6pm to 12am shift pattern.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work.

This is an exciting time for our organisation as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

- Market competitive gross salary
- Great career growth and development opportunities in a global organisation
- A flexible working model including both office and remote working
- Paid holidays, time-off and leave policies for life events (maternity, paternity etc)
- Paid volunteering opportunities
- Night shift premium salary uplift of 12% of annual salary for hours worked between 10pm and 5am
- Access to on site nutritionist/physiotherapist/doctor at no extra cost

And much more

LI-DI1



  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Payment Processing Operations - **Santa Ana, Costa Rica** Think you can keep operations ticking while motivating your team? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Specialist, Payment Processing Operations. **Motivated by our values: purpose driven, globally...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Payment Processing - Santa Ana, Costa Rica** Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions and ensure that service delivery meets customers’ expectations? Are you passionate about achieving goals related to revenue, fraud mitigation, cost reduction, operational...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Associate, Payment Processing Operations - Santa Ana, Costa Rica** Would you like to play a key role in ensuring that our business clients’ payments are processed in a timely and accurate manner? Are you detail-orientated, with a strong analytical mindset? Join Western Union as an Associate, Payment Processing Operations. **Western Union powers your...


  • Santa Ana, Costa Rica Convera A tiempo completo

    Associate, Payment Processing Operations - Santa Ana, Costa Rica Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to moving money for the better? Join Convera as an Associate, Payment Processing Operations. Motivated by our...


  • Santa Ana, Costa Rica Convera A tiempo completo

    Payments Processor (Shift pattern Mon to Fri - 7:30am to 4pm) Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to making money move easy? Join our Global Payments team here at Convera as a Payment Processing Associate. About...


  • Santa Ana, Costa Rica Convera A tiempo completo

    **Payment Processing Assistant - (Shift pattern**: Sunday to Thursday - 3pm to 10pm) Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to making money move easy? Then join our Global Payments team here at Convera as a Payment...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Digital Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as a Senior Specialist, Settlement Operations. **Western...


  • Santa Ana, Costa Rica Convera A tiempo completo

    Banking Payments Investigator As a Banking Payments Investigator with Convera based in our Santa Ana office, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Settlement Operations - Santa Ana, Costa Rica** Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Settlement Operations. **Western...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as Specialist, Settlement Operations. **Motivated by our values: purpose...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Settlement Operations - Santa Ana, Costa Rica.** Does playing a meaningful role in Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as a Specialist. **Motivated by our values: purpose driven, globally...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Business Operations Specialist** - Santa Ana, Costa Rica** Do you enjoy being the go-to person? Are you interested in providing active operational and field support to Western Union stores and agent networks? Join Western Union as a Business Operations Specialist. **Motivated by our values: purpose driven, globally minded, and trustworthy &...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Settlement Operations **- Santa Ana, Costa Rica** Would you like to work for an organization that strives to constantly improve its operational performance, standards, and processes? Are you ready to take on senior responsibilities in a truly global environment? Join Western Union as a Senior Specialist, Settlement...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Supervisor, Settlement Operations - Santa Ana, Costa Rica** Does playing a meaningful role in Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as Supervisor, Settlement Operations. **Western Union powers your...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Senior Specialist, Customer Care. **Motivated by our values: Purpose driven, globally...


  • Santa Ana, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica** Are you ready to use your analytical skills, business acumen, and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as a Senior Specialist, Customer Care. **Motivated by our values: Purpose driven, globally...

  • Payroll Specialist

    hace 4 días


    Santa Ana, Costa Rica CWT A tiempo completo

    Payroll Specialist - (230000NP) **CWT** is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative...

  • Specialist, Operations

    hace 5 días


    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Operations (Account manager) - Santa Ana, Costa Rica** Do you like to help agencies grow and sustain our shared success? Are you fueled by data and growth? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western...


  • Santa Cruz, Costa Rica Bcd Meetings & Events A tiempo completo

    A culture of purpose: Where will your BCD M&E career take you?As perfectionists, artists, strategic thinkers and leaders in the industry, we believe culture is defined by its people.We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table.Are you interested in adding to both our mission and our...


  • Santa Ana, Costa Rica Convera A tiempo completo

    **Supervisor, Compliance Operations** This position operates within the Back Office organization under Compliance Operations unit, ensuring Convera is complying with different Sanctions regulations and internal controls. **Key responsibilities**: - Operations management on daily workflows and ensuring service level agreements (SLAs) are met. - Helping to...