Empleos actuales relacionados con Customer Support Supervisor - San José - TreviPay

  • Customer Support Supervisor

    hace 5 días

    San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completo

    About the Role">We are looking for a highly motivated and organized Customer Support Supervisor to join our team. As a key member of our customer support team, you will be responsible for overseeing the day-to-day operations of our customer support function, ensuring that all customer inquiries and complaints are responded to promptly and professionally.You...

  • Support Team Supervisor

    hace 6 días

    San José, San José, Costa Rica Tek Experts A tiempo completo

    Job DescriptionWe are seeking a Support Team Supervisor to oversee the day-to-day activities of a team of 15-20 support engineers. The successful candidate will be responsible for ensuring exceptional customer service across technical service lines, supporting the personal development of team members through training and coaching, and acting as the primary...

  • Technical Support Operations Supervisor

    hace 5 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryWe are seeking a talented Technical Support Operations Supervisor to join our team at Experian. As a key member of our customer service department, you will be responsible for leading a team of technical support specialists and providing guidance on best practices for resolving complex customer issues.Key AccountabilitiesLead a team of technical...

  • Customer Support Specialist

    hace 1 día

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Selling Partner Support team, you will be the primary interface between Amazon and our global partners.We obsess over providing world-class support, technical assistance, and account management services to our customers. Our...

  • Customer Service Supervisor

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The person will provide support, direction, monitoring, and coaching to the assigned team in...

  • Customer Support Team Lead

    hace 6 días

    San José, San José, Costa Rica Third-Party Job Posts A tiempo completo

    Company Overview">Cloudbeds is a leading provider of cloud-based hospitality management solutions, trusted by properties across the globe for its award-winning front desk, revenue, distribution, guest acquisition and guest engagement solutions.">About the Role">We are seeking an experienced Customer Support Team Lead to join our team. In this role, you will...

  • Customer Support Specialist

    hace 5 días

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the TeamIn Amazon Support Services Costa Rica Srl, we empower businesses selling through our platform to reach global consumers. Our goal is to resolve issues efficiently, ensuring seamless operations.Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team. As a key resolution point, you will diagnose technical,...

  • Customer Service Supervisor

    hace 4 días

    San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    About This RoleWe are seeking a highly motivated and experienced Customer Service Supervisor to join our team at Straumann Group. As a key member of our provider services team, you will be responsible for leading and managing a team of specialists, ensuring exceptional customer experience, and driving business growth.Responsibilities and RequirementsLead and...

  • Hbs Supervisor

    hace 3 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Excellent English communication skills (written & oral) - At least 6 months experience in a previous Team Manager/Supervisor role OR 1 year experience within HBS Central Operations - Previous Heavy-Bulky and Services (HBS) experience - Proven experience developing talent - Project management experience - Ability to explain technical details in simple terms -...

  • Department Supervisor

    hace 5 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    We are seeking a Department Supervisor to join our team at Amzn Support Srvcs Costa Rica. As a Department Supervisor, you will be responsible for leading and supporting a team of 15 Technical Service Associates, providing guidance and direction to ensure that they are able to meet their goals and objectives.The successful candidate will have a strong ability...

  • Team Lead Customer Support

    hace 2 semanas

    San José, Costa Rica ScaleLab Inc A tiempo completo

    **Team Lead Customer Support** - All work is in English exclusively. **Fluent English **is a requirement. - Fully remote work We are looking for a person who starts a systematization of the current remote Customer Support team from scratch. Starting with the assessment, strategic development plan, virtual office adjustments, settings in the call center...

  • Hbs Supervisor A, Hbs Central Ops

    hace 3 semanas

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Excellent English communication skills (written & oral)- At least 6 months experience in a previous Team Manager/Supervisor role OR 1 year experience within HBS Central Operations- Previous Heavy-Bulky and Services (HBS) experience- Proven experience developing talent- Project management experience- Ability to explain technical details in simple terms-...

  • Supervisor of Customer Experience

    hace 3 días

    San José, San José, Costa Rica Transperfect A tiempo completo

    At TransPerfect, we believe that our greatest asset is our people. As a Team Supervisor, you will play a critical role in helping us achieve our mission of delivering exceptional customer experiences. We are seeking a skilled and experienced professional to join our team and lead our customer service team to excellence.About the RoleThis is a leadership role...

  • Lead of Customer Support Operations

    hace 5 días

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About the Role:We are looking for a skilled and experienced Customer Service Team Lead to manage our team of customer support professionals. The successful candidate will be responsible for providing leadership and direction to the team, ensuring that they have the skills and resources needed to deliver exceptional customer service.Responsibilities:Design...

  • Customer Service Supervisor

    hace 4 semanas

    San José, Costa Rica TransPerfect A tiempo completo

    TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. The Customer Service Supervisor is responsible for overseeing the day-to-day activities of their team and...

  • Customer Service Supervisor

    hace 3 semanas

    San José, San José, Costa Rica Transperfect A tiempo completo

    TransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.The Customer Service Supervisor is responsible for overseeing the day-to-day activities of their team and ensuring...

  • Team Supervisor

    hace 5 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job DescriptionWe are seeking a highly skilled and experienced professional to join our team as a Team Supervisor - Accessibility.The successful candidate will possess excellent communication skills, both verbal and written, and the ability to provide guidance to employees or managers on leave of absence, disability plan, accommodation, human resources,...

  • Customer Support Specialist

    hace 4 horas

    San José, San José, Costa Rica Oracle A tiempo completo

    Company Overview:Oracle is a leading provider of enterprise software solutions, empowering businesses to innovate and thrive in today's digital landscape.Job Description:As a member of our Support organization, you will play a critical role in delivering post-sales support and solutions to our customer base while serving as an advocate for customer...

  • Customer Support Agent

    hace 3 días

    San José, San José, Costa Rica American Airlines A tiempo completo

    Customer Support RoleAt American Airlines, we're seeking a Customer Support Agent to join our team. In this role, you will be responsible for providing exceptional customer service to passengers, processing reservations, issuing tickets, and handling baggage checks. As a Customer Support Agent, you will play a critical role in ensuring the smooth operation...

  • Customer Support Clerk

    hace 3 días

    San José, San José, Costa Rica Jouyll A tiempo completo

    We are looking for a skilled Customer Support Clerk to join our team at Jouyll. As a Customer Support Clerk, you will be the primary point of contact for customers and employees alike, providing exceptional support and assistance as needed.Duties:Respond to customer inquiries via phone, email, and in-personResolve issues promptly and professionallyAssist...

Customer Support Supervisor

hace 4 semanas

San José, Costa Rica TreviPay A tiempo completo

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

This position requires an individual with a high level of organization skills in providing innovative solutions when supporting a team that exceeds customer expectations. The ability to multitask and display a sense of urgency is critical to this role. The Customer Support Supervisor is a seasoned leader working with internal teams along with external clients, merchants and customers to maximize program participation while excelling at professional communication, productivity, problem solving, team leadership, innovation and strategic initiatives. In addition to this, the role will ensure a mindset of continuous improvement (i.e. processes, procedures, team and individual development) with the express intent of driving world class service for the organization.

Principal Duties and Responsibilities:

- Ensure that an extraordinary customer experience is provided on every interaction with both internal and external customers
- Promote a culture of continuous improvement by studying, evaluating, re-designing and documenting processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Oversee incoming and outgoing communications to ensure timely, accurate and professional responses
- Set, monitor and frequently review team goals and metrics
- Meet regularly with each team member to review metrics, provide feedback and coaching, and address concerns
- Recognize potential system defects and escalate internally when appropriate
- Handle escalated situations and act urgently when necessary
- Foster the growth and effective operation of the team by coordinating and scheduling appropriate training sessions, and developing training documentation
- Manage client relationships by providing top level support
- Energize and motivate the team through strong leadership, clear communication and by setting a positive and professional example
- Performs other general duties as assigned

Required Experience, Skills and Abilities:

- Minimum of 4 years’ experience supervising Customer Service personnel in a call center environment
- Excellent interpersonal skills and ability to motivate the team and create a supportive working relationship
- Excellent professional verbal and written communication skills
- Detailed oriented; strong organizational skills
- Strong critical thinking and analytical skills
- Independent decision making and delegation experience
- Advanced computer skills, especially in Microsoft Word & Excel
- Experience with Service Cloud is a plus
- Ability to identify the root cause of a problem and develop solutions to mitigate
- Interdepartmental and customer relationship skills
- Work schedule flexibility
- Multiple languages a plus

At TreviPay we believe:

- in saying yes to unique and challenging requirements
- empowered team members are creative team members
- our products make the customer’s day just a little bit better
- work/life balance makes us all more effective
- #LI-TG1_