IT Support Specialist
hace 2 meses
Your Role
The IT Support Specialist is responsible for Office 365 and SharePoint administration in general, providing End-user support and training for hardware and software. Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability. Responsible for the maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items). Also you will provide first-line response to end user incidents received via service desk requests and office operational requirements; Combined with a proven sense of ownership and excellent customer service, this support individual provides first and second level support in response to service desk incidents and requests from onsite and remote office clients with minimum supervision and direction.
What You Will Do
- Responsible for managing user accounts, permissions, and security settings.
- Assist the Regional Technology Director (RTD) and local IT Manager in educating end users about desktop policies and in enforcement.
- Responsible for managing and configuring the Hybrid wizard and Mail flow connectors and rules.
- Responsible for managing and configuring the SharePoint, One Drive for Business Administration, controls, permission, and log maintenance.
- Responsible for managing and configuring OneDrive support.
- Responsible for managing and configuring MS TEAMS support.
- Office 2016 Suite/0365 support.
- License management for 0365 (e.g., assign/revoking E1/E3/E5 licenses in Office 365 Tenant), review of licenses to ensure license compliance and optimize capacity.
- Triage service desk incident queues to ensure quick incident assignment; Prioritize incidents to optimize all available resources.
- Ensure that all critical incidents are responded to immediately during business hours and reasonably after hours; Escalate tickets as necessary to RTD requesting non-standard software or hardware.
- Develop Exchange/SharePoint PowerShell scripts to automate the provisioning and deployment process.
- O365 Administration using Admin console and PowerShell, providing day to day administration support in a O365 environment along with creating troubleshooting documents and working with the customer-facing peers.
Your Qualifications
- Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
- 3+ years as system administering O365, Exchange, Azure Active Directory and SharePoint environment.
- System administration and IT certifications in: ITIL, ComptiA+, Microsoft certifications fields are a plus.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- 100% bilingual English/Spanish, well written with excellent verbal communication skills.
- Good understanding and troubleshooting of user-level issues.
- A proven record, performing in a dynamic, team-based, technology support environment.
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
- Able to provide occasional off hours for maintenance support.
- Ability to disconnect, lift and move PC’s and monitors (50 lbs) to new desks; Maneuver under counters and in tight spots to run cables and wires for PCs.
- Customer service and problem-solving skills.
- Team oriented with attention for detail.
Life at Gensler
At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years and employee assistance programs.
As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
IT Support Specialist
hace 3 semanas
San José, Costa Rica WPP A tiempo completo**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...
-
IT Helpdesk Support Specialist
hace 3 semanas
San José, Costa Rica TransPerfect A tiempo completoTransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. - Helpdesk Support Specialist - Summary: **Responsibilities**: - Providing exceptional IT Services to...
-
IT Support Specialist
hace 2 semanas
San José, San José, Costa Rica WPP A tiempo completoWPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.**Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets...
-
IT Support Specialist
hace 2 semanas
San José, San José, Costa Rica Gensler A tiempo completoYour RoleThe IT Support Specialist is responsible for Office 365 and SharePoint administration in general, providing End-user support and training for hardware and software. Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability. Responsible for the...
-
IT Support Specialist
hace 2 semanas
San José, San José, Costa Rica Gensler A tiempo completoYour RoleAs an IT Specialist - System Administrator you will be responsible for the maintenance, configuration, and reliable operation of computer systems and servers. You will install hardware/software and participate in research and development to continuously improve and keep up with the IT business needs of their organization. You will also actively...
-
IT Support Specialist
hace 3 semanas
San José, Costa Rica Gensler A tiempo completoYour Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...
-
IT Support Specialist
hace 4 semanas
San José, Costa Rica Gensler A tiempo completoYour Role Support Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...
-
IT Support Specialist
hace 2 semanas
San José, San José, Costa Rica Gensler A tiempo completoYour RoleSupport Specialists provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe.The success...
-
Wh - Senior IT Specialist
hace 2 semanas
San José, Costa Rica Blueforce Inc A tiempo completo**BlueForce, Inc. **is seeking for **IT Specialists** to provide services in support of upcoming task orders located in Central America and other Western Hemisphere countries such as **San Jose, Costa Rica.** **General Duties and Responsibilities**: - Write the user manuals, programmer manuals, and all manual updates. - Assist and advise in the...
-
Support Specialist
hace 3 semanas
San José, Costa Rica Webxloo, LLC A tiempo completoJob Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...
-
Support Specialist
hace 2 semanas
San José, San José, Costa Rica Webxloo, LLC A tiempo completoJob Overview:We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues.Responsibilities: Assist clients with product inquiries,...
-
Buying Support Specialist
hace 4 semanas
San José, Costa Rica Mondelēz International A tiempo completo**Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations. **How you will contribute** You will use your in-depth process and service...
-
Specialist, Regional IT Field Services
hace 4 semanas
San José, Costa Rica Chipotle Mexican Grill A tiempo completo**Specialist, Regional IT Field Services** **Description** **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of...
-
Wh - Senior IT Specialist
hace 2 semanas
San José, San José, Costa Rica Blueforce Inc A tiempo completoBlueForce, Inc. is seeking for IT Specialists to provide services in support of upcoming task orders located in Central America and other Western Hemisphere countries such as San Jose, Costa Rica.General Duties and Responsibilities: Write the user manuals, programmer manuals, and all manual updates. Assist and advise in the implementation and maintenance of...
-
IT Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Databricks A tiempo completoGAQ325R20Location: Heredia, Costa RicaOutcomes You will support our core platforms user support, ticketing, procurement, and provisioning. Document all processes and update current documentation for the established procedure. Complete and document assigned project work and provide updates to ensure accuracy. Work with other ITS team members to improve...
-
Application Test Specialist
hace 6 días
San José, Costa Rica Hire IT People Inc A tiempo completo**Role: Application Test Specialist (Tier 2)** **Location: 100% Remote - Can sit in Brazil, Costa Rica, El Salvador, or Peru** **Must-haves** - 3+ years of tier 2/desktop support for Windows operating systems - Strong documentation and communication skills - Ability to review test cases and document the error occurrences - Strong internet access and...
-
Business Support Specialist
hace 2 meses
San Rafael de Escazú, Costa Rica Roche A tiempo completoThe Position As a member of the Global Digital Hub Team, you will work to ensure fulfillment of the Global Digital Hub long term outcomes and strategy as well as excellent delivery of our various digital operations priorities. You are responsible for supporting and executing different initiatives, you work with relevant stakeholders on how to further...
-
Business Support Specialist
hace 4 semanas
San Rafael de Escazú, Costa Rica Roche A tiempo completoThe Position As a member of the Global Digital Hub Team, you will work to ensure fulfillment of the Global Digital Hub long term outcomes and strategy as well as excellent delivery of our various digital operations priorities. You are responsible for supporting and executing different initiatives, you work with relevant stakeholders on how to further...
-
Buying Support Specialist
hace 2 semanas
San José, San José, Costa Rica Mondelēz International A tiempo completoAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.How you will contributeYou will use your in-depth process and service knowledge in your...
-
Technical Support Specialist
hace 3 semanas
San José, Costa Rica SchoolMint A tiempo completoSchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web. We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on...
