![Chipotle Mexican Grill](https://media.trabajo.org/img/noimg.jpg)
Specialist, Regional IT Field Services
hace 4 semanas
**Specialist, Regional IT Field Services**
**Description**
**CULTIVATE A BETTER WORLD**
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
**THE OPPORTUNITY**
As the Specialist, Regional IT Field Services, you will play a crucial role in ensuring the smooth operation and maintenance of IT systems across our regional offices. You will be responsible for providing technical support, troubleshooting issues, and implementing improvements to enhance efficiency and productivity. Your expertise will directly impact the business by minimizing downtime, optimizing system performance, and enabling teams to work seamlessly with IT infrastructure.
**This will be a remote-based position, servicing Chipotle restaurants in the San Francisco Bay, Central Valley and San Jose, CA areas with significant local and regional travel, up to 90%**
**WHAT YOU’LL DO**
- Plan and coordinate onsite visits to restaurants for proactive maintenance and reactive break-fix issues per established SLA.
- Providing tier 1 & 2 IT hardware, software, telephony, and connectivity support to restaurants.
- Support Asset Management process by tracking, reporting, and monitoring asset status as required; including tracking of equipment replacements and validating current state of assets via organizational asset intelligence tools.
- Support projects including but not limited to rollouts and upgrades.
- Installation of IT systems at new restaurants and remodels.
**WHAT YOU’LL BRING TO THE TABLE**
- A.A. in Computer Science or an equivalent in education and experience.
- 2+ years of relevant work experience with IT support responsibilities.
- Experience effectively collaborating with other functions (e.g., executives, facilities, operations, and external partners).
- Experience working in a remote capacity.
- ITIL, A+, CCNA certificates/licenses preferred.
- Software, hardware, telephony and connectivity problem solving.
- Strong customer service.
- Strong organizational skills and ability to prioritize work to meet deadlines.
- Strong written and verbal communication skills including documentation and communication of status to end users, vendors, and team members.
- Ability to adapt to changes in the work environment, manage competing demands and change approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
- Ability to focus on objectives while being detail oriented.
- Ability to work independently.
- Ability for significant local and regional travel, up to 90%.
***
**WHO WE ARE**
***
**PAY TRANSPARENCY**
- Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. _
**Primary Location**: CA-San Jose-(CA)-1093 - The Alameda-(01093)
**Work Locations**: 1093 - The Alameda-(01093) 975 The Alameda, Suite 10 San Jose 95126
**Job**: Information Technology
**Job Posting**: Feb 16, 2024, 1:40:44 PM
**Job Number**:24005725
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