Associate Manager, Credit and Collections

hace 7 días

San Antonio, Costa Rica Stryker A tiempo completo

**Why finance at Stryker?**:
***:
Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more

**Who we Want**:

- ** Leader.** Provide overall management and leadership to team of HR professionals.
- ** Problem Solver.** Analyzes root causes of work environment issues; manages interventions and solutions in collaboration and cooperation with key stakeholders. Demonstrated conflict resolution skills.
- ** Consultant.** Strong facilitation, consulting, relationship-building, influence, negotiation skills, and project management skills.
- ** Analytically driven and oriented.** Demonstrated business and analytical ability with a proven ability to build relationships and influence different groups.

**What you will do**:
The Associate Manager Credit & Collections will report directly to the Invoice to Cash Lead, and is responsible for monitoring and driving the collection team as well as handling collections issues, reviews, collector training, interviewing, hiring, staffing, monitoring of supervisors and implementing company policies and procedures. This person is responsible for optimizing Stryker’s cash collections in the Americas, for achieving quarterly DSO targets and optimizing the A/R Aging profile. They will also resolve problems and makes recommendations for improving account handling process. This role will work to optimize the processes involved with collections. This person will act as a central point for de-escalation of issues within the invoice to cash work stream. They will also help to set a strong tone within the organization.

**Essential duties & responsibilities**:

- Implement the organization's credit policies so that an acceptable level of risk is maintained, repayments are made on time, losses are kept to a minimum, and arrears are economically collected.
- Monitor the status of credit and collection activities to identify problem areas and adapt procedures to improve the overall performance of the team.
- Liaise with functional or operational area managers (for example in sales or customer service) to ensure that credit and collection activities are consistent with the organization's overall customer relations strategy.

**Education & special trainings**:

- Bachelor’s Degree in Accounting, Business or related field
- MS Office Suite
- Fluent spoken and written English. Any other language is a plus
- Working knowledge of credit reporting agencies (Experian, D+B) is a plus
- Oracle and SAP systems knowledge is a big plus

**Qualifications & experience**:

- 5+ years of relevant working experience in a finance function in matrixed international company (preferably American or Multinational Company) with complex reporting practices and with exposure to various reporting systems. Have solid knowledge of collections related laws. Have experience with customer negotiations.

**Physical & mental requirements**:

- Ability to work well with cross-functional teams and multi-task
- Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
- Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
- Computer or technical knowledge
- Effective problem-solving skills

**Know someone at Stryker?**:
**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

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