Manager, Collections

hace 4 días

San Antonio, Costa Rica Stryker A tiempo completo

**Why finance at Stryker?**:
***:
Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more

The Collections Manager will report directly to the Invoice to Cash Lead, and is responsible for monitoring and driving the collection team as well as handling collections issues, reviews, collector training, interviewing, hiring, staffing, monitoring of supervisors and implementing company policies and procedures. This person is responsible for optimizing Stryker’s cash collections in the Americas, for achieving quarterly DSO targets and optimizing the A/R Aging profile. They will also resolve problems and makes recommendations for improving account handling process. This role will work to optimize the processes involved with collections. This person will act as a central point for de-escalation of issues within the invoice to cash work stream. They will also help to set a strong tone within the organization.

**Who we Want**:

- ** Leader.** Provide overall management and leadership to team of HR professionals.
- ** Problem Solver.** Analyzes root causes of work environment issues; manages interventions and solutions in collaboration and cooperation with key stakeholders. Demonstrated conflict resolution skills.
- ** Consultant.** Strong facilitation, consulting, relationship-building, influence, negotiation skills, and project management skills.
- ** Analytically driven and oriented.** Demonstrated business and analytical ability with a proven ability to build relationships and influence different groups.

**What you will do**:

- Assist in the recruiting, interviewing, hiring and development of a newly created team
- Ensuring optimization and continual improvement of collections, reporting and data analytics processes and implementing industry best practices
- Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities
- Partner with customer facing teams, building strong relationships with both internal and external customers
- Travel to meet with key stakeholders to resolve significant collection issues
- Work with order to cash stream partners to increase accuracy and minimize disputes
- Manage the processes related to customer refunds
- Contribute to accurate customer master data elements
- Manage activities related to collections across multiple ERP systems
- Provide regular updates to senior management of KPI’s, analysis and trends
- Ensures critical business processes are well documented and communicated to facilitate effective and efficient execution
- Develop, measure and distribute result and efficiency drive metrics / KPI’s
- Develops and maintains productive team-oriented staff, and manages relationships with internal Stryker customers
- Work with Internal and external audit teams to review and enforce policies
- Comply with Corporate accounting policies, US and local GAAP
- Performs other related work as assigned by management

**Education & special trainings**:

- Bachelor’s Degree in Accounting, Business or related field
- MS Office Suite
- Fluent spoken and written English. Any other language is a plus
- Working knowledge of credit reporting agencies (Experian, D+B) is a plus
- Oracle and SAP systems knowledge is a big plus

**Qualifications & experience**:

- 8+ years of relevant working experience in a finance function in matrixed international company (preferably American or Multinational Company) with complex reporting practices and with exposure to various reporting systems. Have a thorough knowledge of collections related laws. Be willing to periodically travel to customer sites. Have considerable experience with customer negotiations.

**Know someone at Stryker?**:
**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

  • Supervisor Collections

    hace 4 días

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Supervisor, Collections

    hace 7 meses

    San Antonio, Costa Rica Stryker Corporation A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Supervisor, Collections

    hace 7 meses

    San Antonio, Costa Rica Stryker Corporation A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Supervisor, Collections

    hace 6 días

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Supervisor, Collections

    hace 7 meses

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Supervisor, Collections

    hace 2 días

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Associate Manager, Credit and Collections

    hace 7 días

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Cash Collections Manager

    hace 2 meses

    San José, San José, Costa Rica Emerson A tiempo completo

    Cash Collections ManagerWe are seeking a skilled Cash Collections Manager to join our team at Emerson. As a key member of our operations department, you will play a critical role in ensuring timely payments and maintaining excellent relationships with our customers.About the RoleThe successful candidate will be responsible for supervising personnel to...

  • Collections Portfolio Manager

    hace 3 semanas

    San José, San José, Costa Rica World Business Lenders, Llc A tiempo completo

    Job SummaryWe are seeking an experienced Collections Portfolio Manager to lead our team in monitoring loan aging reports, maintaining records of collection efforts, and soliciting payments from delinquent borrowers.About UsWorld Business Lenders (WBL) provides short-term commercial loans to small and medium-sized businesses across the United States. Our 100%...

  • Data-Driven Collections Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianExperian is a global leader in providing information, analytical and marketing services to organizations and consumers. Our mission is to empower individuals and businesses to make informed decisions by unlocking the power of data.Job DescriptionWe are seeking a highly skilled Data-Driven Collections Manager to join our Experian Global Finance...

  • Collections Associate

    hace 6 días

    San José, Costa Rica Moody's Investors Service A tiempo completo

    **Responsibilities**: - Ability to navigate unscripted calls to understand nature of queries and to correctly assign to the relevant team for resolution - Maintain accurate records in internal collections system of all communication with clients - Record accurate details of disputes that arise from collection calls for referral to the relevant internal...

  • Collections Associate

    hace 6 días

    San José, Costa Rica ZM Financial Systems A tiempo completo

    Imagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together. Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that...

  • Manager, Invoice to Cash

    hace 7 días

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...

  • Collections Team Manager

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    About the RoleWe are seeking a highly skilled Collections Supervisor to join our Equifax team. As a key member of our operations team, you will be responsible for leading a group of collectors in achieving exceptional customer satisfaction while ensuring timely payments.In this role, you will supervise a team of 4-5 members and be accountable for their...

  • Collections Specialist

    hace 2 semanas

    San José, San José, Costa Rica Crg Solutions A tiempo completo

    About Crg SolutionsCrg Solutions is a dynamic organization committed to delivering exceptional services in medical reimbursement and collections.Job OverviewWe are seeking an experienced Collections Specialist to join our team. In this role, you will be responsible for identifying billing errors, placing outgoing collection attempts, and reviewing payer...

  • Disputes, Associate Manager

    hace 7 meses

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Property Manager

    hace 1 semana

    San José, Costa Rica Pelican Development LLC A tiempo completo

    Seeking a property manager to remotely assist with rent collections, evictions, leasing and tenant notices. Must have prior experience, excellent english and good internet/computer skills. Must have prior appfolio expereience or similar software. Pay: ₡2,000.00 - ₡4,000.00 per hour Ability to commute/relocate: - San José, Provincia de San José:...

  • Associate Manager, Cash Applications

    hace 7 meses

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Billing and Credit Risk Manager

    hace 7 meses

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Business Development Manager, Corporate Sales

    hace 2 meses

    San José, San José, Costa Rica Epson America, Inc A tiempo completo

    **Key Account Management Role**:Epson America, Inc. seeks a skilled Business Development Manager, Corporate Sales to attract and handle key accounts, focusing on developing projects that promote the distribution of Epson products.**Responsibilities:**Manage service & support for key customers.Collaborate with administration teams for dispatch, logistics,...