Supervisor, Collections

hace 5 meses

San Antonio, Costa Rica Stryker Corporation A tiempo completo

**Why finance at Stryker?**:
***:
Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more

The Supervisor is a key member of the Collections Team, reporting directly to the Collections Manager. The person in this role is responsible for leading all the operational aspects of the team, being the first escalation point for internal and external customers and tracking, evaluating and correcting the operational performance of the Collections Analysts.

**Essential duties & responsibilities**:

- Assist in developing training materials for a newly created team.
- Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities.
- Engage and supervise the collections team under their scope.
- Ensure high-quality interactions with internal and external customers.
- Responsible for managing the performance of the team in terms of cash collection, aging ratios and dispute resolution.
- Support their manager with annual review processes.
- Ensure a high level of employee engagement on their team.
- Partner with customer facing teams, building strong relationships with both internal and external customers.
- Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well-defined handoffs between teams.
- Contribute to accurate customer master data elements
- Engage in collection activities for priority customer accounts
- Provide regular updates to CRFSSC management of KPI’s, analysis and trends
- Work with Internal and external audit teams to review and enforce policies
- Performs other related work as assigned by management

**Education & special trainings**:

- University degree in Business Administration, Finance, Accounting, or other related areas is preffered.
- Fluent spoken and written English; other language is a plus
- Intermediate to advanced skills on the MS Office Suite
- SAP, Oracle and Getpaid systems knowledge is a big plus

**Qualifications & experience**:

- At least 5 years of relevant experience as Team Lead or Supervisor of business-to-business collections teams.
- At least 5 years of overall experience in the Shared Services environment or with multinational companies

**Physical & mental requirements**:

- Ability to work well with cross-functional teams and multi-task
- Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
- Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
- Computer or technical knowledge
- Effective problem-solving skills

**About Stryker

  • Supervisor, Collections

    hace 5 meses

    San Antonio, Costa Rica Stryker Corporation A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Supervisor, Collections

    hace 5 meses

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Collections Team Lead

    hace 1 semana

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Job Overview**We are seeking a skilled Collections Operations Supervisor to lead a team of collectors and ensure the performance of the work group. The ideal candidate will have 2+ years of experience in managing teams and collections B2B, with a strong understanding of business administration and finances. Additionally, they will have excellent...

  • Cash Collections Manager

    hace 3 días

    San José, San José, Costa Rica Emerson A tiempo completo

    Cash Collections ManagerWe are seeking a skilled Cash Collections Manager to join our team at Emerson. As a key member of our operations department, you will play a critical role in ensuring timely payments and maintaining excellent relationships with our customers.About the RoleThe successful candidate will be responsible for supervising personnel to...

  • Senior Collections Specialist

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Brenntag A tiempo completo

    Job Title: Senior Collections AnalystAbout the Role:We are seeking a highly skilled Senior Collections Analyst to join our team in Heredia. As a key member of our team, you will be responsible for executing collection activities efficiently and effectively in compliance with company policies and procedures.Your Key Responsibilities:Execute collection...

  • Financial Planning and Analysis Collections Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Baxter A tiempo completo

    About the RoleThe Collections and Financial Planning Analyst will be responsible for maintaining a portfolio of customers and reducing aging by maximizing cash collection. This role will involve identifying, resolving, and collecting past due invoices, reconciling accounts as needed, and providing excellent internal and external customer service.Key...

  • Disputes Supervisor

    hace 5 meses

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Senior Collections Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Brenntag A tiempo completo

    **Collections Expertise**:Our team requires a skilled Cash Collection Expert to execute collection activities efficiently and effectively in compliance with company policies and procedures.Key Responsibilities:Minimize missed or outstanding payments from clients.Collect cash from a designated customer portfolio using dedicated software and resolve billing...

  • Collections Operations Senior Analyst

    hace 2 meses

    San Francisco, Heredia, Costa Rica Brenntag A tiempo completo

    Our team currently has an opening for a Senior Collections Analyst > YOUR ROLE & RESPONSIBILITIES Conduct collection activities with efficiency and effectiveness while adhering to company policies and procedures. Minimize the collection of overdue or outstanding payments from clients. Manage cash collection for a specific customer portfolio...

  • Cash Applications Supervisor

    hace 5 meses

    San Antonio, Costa Rica Stryker Corporation A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Credit to Cash Supervisor

    hace 5 meses

    San José, Costa Rica Emerson A tiempo completo

    This Supervisor plays a key role leading personnel to ensure that customer’s expectations and critical metrics are being met. Responsibilities also include troubleshooting within the end-to-end collections cycle: - Development and maintenance of Accounts Receivables procedures. - Development action plans based on operation metrics and reports. Supervisor...

  • Disputes, Associate Manager

    hace 6 meses

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Accounts Receivable Senior Analyst

    hace 5 meses

    San José, Costa Rica Lonza A tiempo completo

    Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas,...

  • Invoice Billing Analyst

    hace 5 meses

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Invoice Billing Analyst- 6 Months Fixed Term

    hace 5 meses

    San Antonio, Costa Rica Stryker Corporation A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Associate Manager, Cash Applications

    hace 5 meses

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Lead Accountant

    hace 5 meses

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Accountant Ii

    hace 5 meses

    San José, Costa Rica TE Connectivity A tiempo completo

    Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. Designs operational procedures and processes that meet audit standards and improve efficiency **What your background should...

  • Financial Operations Specialist

    hace 1 semana

    San Francisco, Heredia, Costa Rica Stryker A tiempo completo

    About the Role:Stryker is looking for a skilled Financial Operations Specialist to join our team. In this role, you will be responsible for ensuring accurate and timely transmission of customer invoices through third-party invoice portals. Your attention to detail and strong analytical skills will be essential in auditing and approving SAP ORO monthly. You...

  • Billing and Credit Risk Manager

    hace 5 meses

    San Antonio, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...