IT Service Delivery Technician
hace 5 meses
**Knowledge/Education**:
- Associates Degree in Computer Science or other technical field is required
Advanced English
**Job Experience**:
- 2-3 years IT support experience required
**Skills/Competencies**:
- Provide after-hours support when required critical to the business operations
- Ability to work effectively in a fast-paced team environment as well as independently
- Must have excellent time management skills with the ability to work independently with little supervision.
- Be pro-active and identify potential issues with a proposed process or systems change.
**Responsibilities**:
- Monitor and maintain request queues based on established service level agreements
- Responsible for the installation, configuration, troubleshooting, repair and maintenance of workstations, laptops, scan guns, and peripherals including all hardware, software, UPSs, printers, and copiers.
- Follow standard help desk procedures; logging all requests in the help desk system and documenting resolutions within the process and knowledge base library.
- Support implementation and planning of deletions, additions and major changes to support local infrastructure.
- Conduct network troubleshooting to segregate and identify general network problems.
- Recommend software and hardware solutions comprising of upgrades and new acquisitions.
- Perform maintenance on equipment.
- Maintain and update documentation of procedures and configurations.
- Manage entire purchase of inventory related to hardware, software and other IT supplies.
- Configure and install desktop hardware.
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Instruct and train end-users regarding computer literacy.
- All other duties as assigned.
Viant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Viant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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